Vulkan Vegas Casino - La retirada del jugador se ha retrasado.

Good day,

I've been waiting almost 14 days for my winnings of €500 to be paid out, but nothing is happening in my player profile, it just says "is being processed".

In the live chat you are only put off, but no bank transfer takes that long... previous payments were on my bank account after 1-2 days (even higher amounts)

Of course, I have long since completed the KYC check. I didn't use a bonus. I would like to say that I was always really happy with Vulkan Vegas up until then, but now things seem to be going wrong as the negative reviews are piling up. Thank you and I hope you can help me.

Player ID 2***815

Guten Tag,

Ich warte nun fast 14 Tage auf die Auszahlung meines Gewinns in Höhe von 500 € es tut sich aber nichts in meinem Spielerprofil steht nur „wird verarbeitet".

Im Livechat wird man nur vertröstet zuwarten aber solange dauert doch keine Banküberweisung...vorherige Auszahlungen waren nach 1-2 Tagen auf meinem Bankkonto (auch höhere Beträge)

KYC Überprüfung habe ich natürlich dementsprechend längst abgeschlossen. Ein Bonus habe ich nicht benutzt. Ich möchte noch anmerken, dass ich bis dahin immer wirklich sehr zufrieden mit Vulkan Vegas war, aber jetzt scheint, was schief zulaufen, da sich die negativ Bewertungen häufen. Ich danke ihnen und hoffe sie können mir helfen.

Spieler-ID 2***815

Dear Alex709,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise when exactly you received your last withdrawal?

Also, which payment method to withdraw your winnings have you opted for? Do I understand correctly that you used the same bank account as before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My last withdrawal was on 21/05/2022 in the amount of €650.

Now I've been waiting for my new payout since 09/06/2022 with no success so far...

Yes, I've always used the same bank account, nothing has changed

Thanks very much

Meine letzte Auszahlung war am 21/05/2022 in Höhe von 650€.

Nun warte ich seit 09/06/2022 auf meine neue Auszahlung bislang ohne Erfolg ...

Ja genau ich verwende immer schon das gleiche Bankkonto es hat sich nichts geändert

Dankeschön

Hello Alex709

Sorry you've faced issues connected with a long withdrawal processing.

We have already contacted the payment provider and expect the resolution by the end of this week.

Sorry for inconveniences caused.

Kind regards

Hello everyone,

Thank you Alex709 for your reply.

Dear Vulkan Vegas Casino, thank you for providing more insight into this situation. Please, let us know as soon as there are any updates from the payment provider. Thank you in advance.

Waiting now more than 2 weeks for the payout...no money has arrived yet....

Warte nun mittlerweile über 2 Wochen auf die Auszahlung...Noch ist kein Geld angekommen....

Dear Vulkan Vegas Casino,

Has there been any news regarding this issue, please?

Hey Alex709

We do admit, it takes longer than we expected. We are doing our best contacting the provider. Furthermore, we do guarantee the issue will be resolved as soon as possible. Meanwhile, we've credited some significant bonus onto your account. We are truly sorry for the inconveniences.

Kind regards

First of all thanks for the reply and the bonus.

I can understand if you have problems but as a regular customer in your casino the waiting time of almost 3 weeks is already very long...I would also accept another payment method to speed this up...would this be possible?

Kind regards

Erstmal Dankeschön für die Antwort und den Bonus.

Ich kann verstehen wenn sie Probleme haben aber als Stammkunde in ihrem Casino ist eine Wartezeit von mittlerweile fast 3 Wochen schon sehr lange...ich würde auch eine andere Auszahlungsmethode akzeptieren um dies hier zu beschleunigen...wäre dies möglich?

Mit freundlichen Grüßen

Hi

I'm very disappointed with Vulkan Vegas... Yesterday my €500 was simply credited back to my player account after 3 weeks of processing time!

In the live chat I was told that it was a technical error ... As it is then, I unfortunately gambled away €200 (I think it was wanted by Vulkan Vegas).

I have now made another withdrawal request for €300... this time via mifinity

Hallo

Bin sehr enttäuscht von Vulkan Vegas...Gestern wurden einfach meine 500€ auf mein Spielerkonto zurückgebucht nach 3 Wochen Bearbeitungszeit!

Im Live Chat sagte man mir das es ein technischer Fehler war ...Wie das dann so ist habe ich leider 200€ verspielt (Denke es war so gewollt von Vulkan Vegas).

Habe nun für 300€ erneut eine Auszahlungsanfrage gestellt... diesmal über mifinity

Alex709, do I understand correctly that you have requested a new withdrawal via a different payment method? If that is the case, let's wait for a few more days, and hopefully, this payment method finally works. Please, keep us updated.

Hello,

I have already received the €300 payout via Mifinity.

Hallo,

Ich habe die 300€ per Mifinity Auszahlung bereits erhalten.

Hello, Alex709

Can this be considered as "resolved"?

Thank you in advance!

Kind regards

Dear Vulkan Vegas Casino,

I would say yes.

Liebes Vulkan Vegas Casino,

Ich würde sagen ja.

Awesome news, Alex709. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.