Vulkan Vegas Casino - La retirada del jugador se ha retrasado.

Hello, I can’t withdraw money since November 7, although I won back the wager, made a deposit, and they unsubscribe, they say, expect a check, help withdraw the winnings

Здравствуйте, немогу вывести деньги с 7 ноября хотя отыграл вейджер, внёс депозит,а они отписаться мол ожидайте проверку, помогите вывести выигрыш

Dear Konstantin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No, in this casino I have never withdrawn, in other casinos it was withdrawn very quickly. I don’t know how to write correctly, I registered, they gave me free spins for registration, I played them with a wager, replenished my account and won the amount.

Нет в этом казино не выводил не разу, в других казино выводилось очень быстро. Я не знаю как правильно написать, я зарегистрировался мне дали фриспины за регистрацию я их отыграл с вейджером, пополнил счёт и выиграл сумму.

Good day, Konstantin!

Please tell me who owns the account nosov2**82@gmail.com ? After all, we see the activation and play of the no-deposit bonus from the same IP address and device, which is prohibited by casino rules.

Thank you for your cooperation!

Доброго дня, Костянтин!

Скажіть, будь ласка, кому належить акаунт nosov2**82@gmail.com ? Адже ми бачимо активацію та гру на бездепозитний бонус з того ж самого айпі та девайсу, що заборонено правилами казино.

Дякуємо за співпрацю!

This is not my account, it's probably comrades tried to play

Это не мой аккаунт, это наверно товарищи пробовал играть

This is the account of a friend he played, and then he showed me, I know that several accounts are not allowed, sorry that it happened

Это аккаунт товарища он играл, а потом показал мне, я знаю что нельзя несколько аккаунтов, извините что так получилось

Hello!

We believe that it will be fair if the casino leaves your deposit on the balance. Do you agree to these terms?

Thank you!

Доброго дня!

Вважаємо, що буде справедливо, якщо казино залишить Ваш депозит на балансі. Чи погоджуєтеся ви на такі умови?

Дякуємо!

How does this leave the deposit on the balance, that I can not withdraw them, and why my account is blocked

Как это оставит депозит на балансе, я что не смогу их вывести, и почему мой аккаунт заблокирован

Hello everyone,

Thank you both for your replies.

Dear Vulkan Vegas Casino,

Could you please provide supporting evidence confirming that two people activated a No Deposit bonus from the same device? You can send it to my email address - kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello Kristina,

The proofs have been sent.

Kind regards

Dear Vulkan Vegas Casino,

Thank you very much for your email. I replied with a request for some additional information. Thank you in advance.

Hello, Kristina

The proofs were just sent.

Kind regards

Vulkan Vegas Casino provided evidence supporting their claims. Konstantin, unfortunately, we are not able to support you further in this case.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.