Vulkan Vegas Casino - La retirada del jugador se retrasa.

Good night ,

I currently have two withdrawals requested from the casino since the 30th of December!

When I try to talk to the support team, the answer is practically always the same (you have to wait, we are having problems with external providers, etc.)

But to my surprise the casino deliberately changed the withdrawal request date from the 30th to the 5th of January (I have a print) when they confronted support with this they simply replied that they couldn't help.

I have a verified account and have already made withdrawals at the casino.

Thanks

Boa noite ,

Tenho atualmente dois saques pedidos ao casino desde dia 30 de dezembro !

Quando tento falar com a equipa de suporte a resposta é praticamente sempre a mesma ( tem que esperar , estamos com problemas com provedores externos etc)

Mas para minha surpresa o casino alterou deliberadamente a data do pedido de saque de dia 30 para dia 5 de janeiro ( tenho print ) quando confrontem o suporte com isso simplesmente me responderam que não podiam ajudar .

Tenho conta verificada e já fiz levantamentos no casino.

Obrigado

Hello rsesinando2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

Hello Nick, my account was verified on 08/03/2022 (I had already made withdrawals, these are not the first ones)

Prize was won with real money.

I have spoken literally every day with the support of the casino that simply when faced with the situation responds in an automated way so to speak, I have also sent an email to the complaints part of the casino itself without any response...

Olá Nick minha conta ficou verificada a 03/08/2022 ( já tinha feito saques estes não são os primeiros )

Prêmio foi ganho com dinheiro real .

Tenho falado literalmente todos os dias com o suporte do casino que simplesmente quando confrontado com a situação responde de forma automatizada por assim dizer , também já mandei mail para a parte de queixas do próprio casino sem resposta alguma ...

Today I spoke again with support, who did not solve anything, they simply repeat the same thing, discarding the blame for the payment provider for 14 days that I hope !!!

Falei hoje outra vez com o suporte , que não resolveu nada simplesmente repetem a mesma coisa descartando as culpas para o provedor de pagamento já a 14 dias que espero!!!

Update:

For the Guru team to understand well, currently € 800 is owed by the casino for a total of 3 withdrawals (attention) all withdrawals have already been approved by the casino (so practically 2 weeks since the money was withdrawn from my casino balance) !

It's late after once again trying to solve the problem with the casino support which always gave me the same answer ( the external provider is behind schedule and the casino disclaims any kind of responsibility ! )

Atualização:

Para a equipa do Guru perceber bem atualmente estão 800€ em dívida por parte do casino num total de 3 saques ( atenção) todos os saques já foram aprovados pelo casino ( logo praticamente a 2 semanas que o dinheiro me foi retirado do saldo do casino) !

Está tarde depois de mais uma vez tentar resolver o problema com o suporte do casino o qual sempre me deu a mesma resposta( o provedor externo está com atraso e que o casino descarta qualquer tipo de responsabilidade ! )

Once again the many complaints here at casino guru are confirmed after everything is approved by the casino , and supposedly waiting for payment from the external provider today to my surprise when all my funds were back in my account balance casino .....

This time I asked for a withdrawal of €900...

Mais uma vez se confirma as muitas queixas aqui no casino guru depois de estar tudo aprovado pelo casino , e de estar supostamente a espera do pagamento por parte do provedor externo hoje qual o meu espanto quando todos os meus fundos estavam de volta ao meu saldo de casino .....

Desta vez pedi saque de 900€ ...

Hello rsesinando2

Please kindly confirm you've received the winnings in full.

Kind regards

Hello , winnings received 5 min after withdrawal requested at the casino .

Olá , ganhos recebidos 5 min depois do saque pedido no casino .

Thank you rsesinando2 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick