Vulkan Vegas Casino - La solicitud de retiro del jugador fue rechazada.

I have been using my verified account at Vulkan Vegas for a long time and I have never been able to make a withdrawal. This has become unacceptable and hence, I am lodging a formal complaint. On June 24th, I made my most recent withdrawal of $100,000 Chilean pesos. Yes, my withdrawal was accepted within 2 business days, but it was not processed. They told me to wait another 5 business days. I waited patiently, but nothing happened, so I asked again through the chat and was told it was an issue with my "external provider". I asked how I could find out what was happening, but received no answers, other than I just had to wait. I spent more than 3 weeks in this manner, without any resolution. All they would tell me was that it was not possible and that they had nothing to do with it. When I queried why it was not possible and what the exact error was, I was told they couldn't tell me, and that I should just continue to wait. Today, on July 17th, I logged back into the site to ask for the thousandth time...the money had bounced back into my casino account and the withdrawal was rejected... how is that possible? It had already been accepted and almost a month later, it changed from accepted to rejected. I asked again through the chat and was told they knew nothing about it and couldn't provide responses at this moment. They had sent a request to an unknown location and asked me to inquire later. I have asked for emails providing information on my withdrawal and have been repeatedly denied. I assume I will never receive my money as it seems like an outright scam... my intent with this message is to know if you can provide any assistance or advice, to know if there is a solution to this issue, how to proceed, or how to initiate legal actions against the casino.

To all new casino users, be warned, the Vulkan Vegas casino does not pay out and if it does, it seems to take months, an atrocious experience, truly disappointing.

Llevo mucho tiempo utilizando mi cuenta (verificada) en Vulkan Vegas y nunca he podido hacer un retiro, ya es inaceptable esto y vengo a realizar la queja respectiva. El día 24 de junio hice el último retiro, $100.000 pesos chilenos, efectivamente mi retiro fue aceptado dentro de 2 días hábiles, pero no fue procesado, me dijeron que esperara 5 días hábiles más, esperé pacientemente y no pasó nada, así que consulté nuevamente en el chat y solo me dijeron que era problema de mi "proveedor externo", pregunté cómo podía saber lo que estaba pasando y tampoco recibí respuestas, solo debía esperar, pasé así más de 3 semanas, sin tener ninguna respuesta, solo me decían que no se podía y que ellos no tenían nada que ver, preguntaba por qué no se podía, cuál era el error y me decían que no me podían decir, que solo esperara. Hoy, 17 de julio, ingresé nuevamente a la página para preguntar por vez número mil... el dinero había retornado a mi cuenta del casino y el retiro fue rechazado... como es eso? Lo habían aceptado ya, prácticamente 1 mes y cambió de aceptado a rechazado, volví a preguntar por el chat y me dicen que no saben nada, que no pueden responder en este momento, que enviaron una solicitud a quien sabe donde y que vuelva a preguntar después. Les he pedido correos con información sobre mi retiro y me dicen que no, siempre me dicen que no a todo. Asumo que nunca obtendré mi dinero, porque parece ser una verdadera estafa... mi intención con este mensaje es saber si ustedes me pueden ayudar en algo, decirme si esto tiene solución, cómo proceder, o como tomar medidas legales en contra del casino.

A todos los nuevos usuarios del casino les recomiendo no esperanzarse, el casino VULKAN VEGAS no paga y si lo hace, lo debe hacer después de meses, pésima experiencia, realmente dejan mucho que desear

Dear kavaquisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear kavaquisa

The reason the transactions get failed is that you are inputting your card number instead of your bank account number.

The error we are getting is "bankAccount: Invalid field value, it shouldn't be a credit card"

Hope this clarifies.

Kind regards

Thank you very much, really, all I needed was an answer to be able to solve my problem, if I was so harsh with my complaint, it was because this time for 1 full month nobody told me how to act or what was wrong with my withdrawal And I'm not lying to you, I've been without any withdrawal being processed for at least 8 months, I asked if it was necessary to change the payment method or what I could do about it and I never got an answer, I was very patient until I got tired of waiting , but apparently it is already solved, thanks casino guru!! super fast solutions

Muchas gracias, de verdad, todo lo que necesitaba era una respuesta para poder solucionar mi problema, si fui tan dura con mi queja, fue porque esta vez durante 1 mes completo nadie me dijo cómo actuar o qué era lo que estaba fallando con mi retiro y no les miento, he estado por lo menos 8 meses sin que me procesarán ningún retiro, pegunté si era necesario cambiar el método de pago o qué es lo que podía hacer al respecto y nunca obtuve respuesta, fui muy paciente hasta que cansé de esperar, pero al parecer ya está solucionado, gracias casino guru!! Soluciones super rápidas

Hello everyone,

Thank you both for your replies.

kavaquisa, do I understand correctly that you managed to withdraw your winnings? Can we now consider this case resolved?

Dear kavaquisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.