Vulkan Vegas Casino - La verificación del jugador está atascada.

Goodnight! I made the account at vulkan vegas and got a certain amount to withdraw. well, when submitting my documents for KYC verification, after a few days I received an email after contacting them via chat, informing them that my account was verified. I went there, trying to request the withdrawal of my credits, but it was still with "incomplete" status. I decided to contact the attendants again, so the attendant informed me that my account was not yet verified, but I replied that I had an error, as I had already received the account verification confirmation email. I sent the photo of the email to her, she went to look in the system and verified that my account was verified, and that my withdrawal request would be confirmed in a few hours or days, ok. Another day has passed and no change in the status of the withdrawal request. I contacted the attendant again, she again informed me that my account was not verified yet. but again I informed that it had been 2 days since I had received the verification email. she said that my account status was not yet verified and that she was going to forward my case to the responsible sector and that I would wait for the case to be resolved. In the evening I contacted the chat again, and to my surprise, the attendant informed me that my account was not yet verified and that the email I received was 1 error. I wanted to know if I will be able to have the account verified someday and if I will be able to carry out my withdrawal.

Boa noite! fiz a conta na vulkan vegas e consegui certa quantia para sacar. pois bem, ao enviar meus documentos para verificação KYC, após alguns dias recebi email depois de entrar em contato com eles pelo chat, informando que minha conta foi verificada. fui lá, tentar solicitar o saque dos meus créditos, porém ainda estava com status "incompleto". decidi entrar em contato novamente com os atendentes, sendo assim, a atendente me informou que minha conta ainda não estava verificada, porém respondi que tinha algum erro, pois já havia recebido o email de confirmação da verificação da conta. enviei a foto do email para ela, a mesma foi olhar no sistema e comprovou que minha conta estava verificada, e que meu pedido de levantamento estaria sendo confirmado em algumas horas ou dias, ok. mais um dia se passou e nada de alteração no status do pedido de levantamento. entrei novamente em contato com a atendente, a mesma novamente me informou que minha conta não estava verificada ainda. porem novamente informei que ja fazia 2 dias que eu tinha recebido o email de verificação. ela disse que o status da minha conta ainda não estava como verificado e que ia encaminhar meu caso para o setor responsavel e que eu aguardasse a resolução do caso. pela noite entrei em contato com o chat novamente, e para minha surpresa, o atendente me informou que minha conta ainda não estava verificada e que o email que recebi foi 1 erro. queria saber se vou conseguir ter a conta verificada algum dia e se conseguirei realizar meu levantamento.

Hello fegas95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you receive the e-mail confirming your verification? How long did it take to verify your account? When was the last time you spoke to the casino and what was their response?

Looking forward to your answer.

Regards,

Nick

Hello all,

The player is blocked due to violating the following T&Cs:

"5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts may be immediately closed"

The player has at least two accounts, at both of the accounts the no-deposit bonus is used.

1) igor.he****no@aluno.uepb.edu.br

2) fma**oiasi@gmail.com

Hope this clarifies.

Kind regards

When accepting my deposits, thanks right?! Quickão was accepted, but when it came time to withdraw the amount I got, even 2 days after verifying the account, because they sent me an email proving this, then it comes with 2 accounts chat. I've been trying to solve this for more than 5 days, waiting for this withdrawal and talking to the attendant day and night and now I have this 2 account chat.

Na hora de aceitar meus depositos, valeu né?! rapidão foi aceito, mas na hora de retirar a quantia que consegui, mesmo 2 dias após ter verificado a conta, pois me enviaram email comprovando isso, ai vem com papo de 2 contas. estou a mais de 5 dias tentando resolver isso, esperando esse levantamento e falando com atendente dia e noite e agora me vem com esse papo de 2 contas.

Dear Vulkan Vegas Casino,

Could you please forward evidence of the 2 accounts being connected to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

The details have been provided to your e-mail.

Kind regards

Thank you for the provided proof.

Dear fegas95,

As we have received a proof of account duplicity, we will be now forced to reject the complaint as it is against the casino terms to create more than 1 account. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.