Vulkan Vegas Casino - La verificación del jugador se retrasa.

I sent my documents for account verification, it's been more than 30 days and nothing is done my id 34241019, they ask to speed up the verification.

Enviei meus documentos para a verificação de conta, tem mais de 30 dias e nada é feito meu id 34241019, pedem pra agilizar a verificação.

Hello wwjhonn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did you use any bonus to accumulate your casino balance?

Looking forward to your answer.

Regards,

Nick

Good afternoon, I don't know the correct date and there's no way to check it because they blocked my account, I can't access it anymore.

Boa tarde, eu não sei a data correta e não tem como verificar pois bloquearam minha conta, não consigo mais ter acesso.

Dear wwjhonn

Can you please clarify who does the account w*pwwjhonn@gmail.com belong to?

Since we can see that both you and this account activated the no-deposit bonus, both from the same IP and device, which is prohibited by T&Cs. Both e-mails are extremely similar. Can you please clarify?

Thank you in advance!

Kind regards

This account belongs to my fiancee, she plays with me when I created my account she asked me to create it for her. And her phone is at the concert.

Essa conta é da minha noiva, ela joga comigo quando criei minha conta ela me pediu pra criar pra ela. E o telefone dela está no concerto.

Hello wwjhonn,

Can you please clarify if your balance was accumulated from the no deposit bonus or from other source? Who created his account as first and did you both win something from the no deposit bonus?

Yes, I won about 100 reais without a deposit, so to be able to withdraw I had to deposit, then fulfill the requirements for the withdrawal and from that moment on, while I would approve my withdrawal, I was increasing my bankroll

Sim eu ganhei uns 100 reais sem depósito, aí pra eu poder sacar eu tive q depositar, aí cumprir os requisitos para o saque e aparti do momento enquanto aprovaria meu saque eu estava aumentando minha banca

Did you fiancé played with the same bonus as well or did the claim any other bonus?

Dear wwjhonn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It wasn't the only bonus I used was the no deposit spins

Não foi o único bônus q usei foi os giros sem depósito

Dear wwjhonn,

I still do not understand it entirely. Can you please clarify if you have both used the same bonuses or not? Did you both win from them?

Dear wwjhonn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be closed as the player stopped responding.