Vulkan Vegas Casino - Las solicitudes de retiro del jugador fueron rechazadas.

A payment of €6000, which was divided into 6 individual requests of €1000 each when the request was created, was rejected after a long KYC process without giving reasons.

The Payout IDs are:

aa5c5e3e-f025-4ea7-8f7e-c7c7d048a0fc

12b292fc-faee-4eaa-9cf1-cf45b912af4f

9e1eeff2-37a0-4156-8e29-92852776543b

d3d3c024-a559-4fd2-b2df-c3fb94581f13

6a60fa3a-fc0e-4346-ae46-c763d124a6e1

0a599992-77cf-4a91-9ac0-03918f9ff973

Chat Support cannot answer why the payout was declined.

I get no response from the casino to emails.

As a precaution, I have created a new withdrawal request for the €6000. This was divided into 1x €5000 and 1x €1000

The Payout IDs are:

3fe8492f-48fe-4259-9b27-9662a2055387

68dd7307-ca88-4432-bf2e-43972face746

Eine Auszahlung von 6000€ die bei Erstellung der Anfrage in 6 einzelne Anfragen a 1000€ gestückelt wurde, wurde nach langem KYC Prozess ohne Angabe von Gründen abgelehnt.

Die Auszahlungs-IDs sind:

aa5c5e3e-f025-4ea7-8f7e-c7c7d048a0fc

12b292fc-faee-4eaa-9cf1-cf45b912af4f

9e1eeff2-37a0-4156-8e29-92852776543b

d3d3c024-a559-4fd2-b2df-c3fb94581f13

6a60fa3a-fc0e-4346-ae46-c763d124a6e1

0a599992-77cf-4a91-9ac0-03918f9ff973

Der Chat Support kann nicht beantworten warum die Auszahlung abgelehnt wurde.

Auf Mails bekomme ich keine Antwort vom Casino.

Ich habe vorsorglich eine neue Auszahlungsanfrage über die 6000€ erstellt. Diese wurde gestückelt in 1x 5000€ und 1x 1000€

Die Auszahlungs-IDs sind:

3fe8492f-48fe-4259-9b27-9662a2055387

68dd7307-ca88-4432-bf2e-43972face746

Hello Hardie,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

In the chat I was informed that my account was successfully verified.

Nevertheless, the payout was rejected.

Im Chat wurde mir mitgeteilt, dass mein Account erfolgreich verifiziert sei.

Trotzdem wurde die Auszahlung abgelehnt.

Hello Hardie,

According to our records, all the money should already be on your bank account.

Can you please confirm?

Thank you in advance!

Best regards

Hello yes the money actually arrived today.

Thanks very much!

Hallo ja das Geld ist heute tatsächlich eingegangen.

Vielen Dank!

Thank you Hardie for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick