Vulkan Vegas Casino - Retraso en la retirada del jugador.

Good day, I am reaching out to you for assistance again.

On 26.02.2024, I requested a withdrawal of 100 euros, but I haven't received any money so far. The technical support only tells me to wait, but they can't provide any comprehensive information. All payment deadlines have already passed. If there are representatives of this casino here, I kindly ask you to investigate this matter. I have screenshots of the conversation and withdrawal if needed.

Thank you.

Добрый день опять обращаюсь к вам за помощью.

26.02.2024 поставил на вывод 100 евро до сих пор никаких денег не пришло техподдержка говорит что ждите но ничего толком сказать не могут.Bсе сроки по выплате уже вышли.Eсли есть тут представители данного казино пожалуйста прошу разобраться.Cкриншоты переписки и вывода все есть если надо могу приложить.

Спасибо.

Dear zlojdux,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good afternoon

On Friday, 03/01/2024, they asked me to send a photo of my bank card for verification. But before that, I had withdrawn funds without problems and the verification had already been completed.

I accumulated the amount without bonuses.

Добрый день!

В пятницу 01.03.2024 попросили скинуть фото банковской карты для верификации.Но до этого выводил средства без проблем и верификация была уже пройдена.

Сумму накопил без бонусов.

Thank you for your reply, zlojdux. When did you make the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

The last withdrawal was 01/02/2024. The withdrawal took 2 days using the same method as now to a bank card.

Последний вывод был 02.01.2024.Вывод занял 2 дня времени тем же способом что и сейчас на банковскую карту.

Good morning. The money has arrived. Please close the complaint.

Thank you.

Доброе утро.Деньги пришли.Закройте пожалуйста жалобу.

Спасибо.

Dear zlojdux,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru