Vulkanbet Casino - Los retiros de los jugadores se han retrasado.

Dear ferg555g,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that it is a first attempt to withdraw winnings from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you for your response and attention, I hope it is like this"" and it does not take longer, and I will also be waiting to inform you if they managed to deposit the money.

Gracias por su respuesta y atención espero que sea as´´´i y no se tarden mas, e igualmente estaré pendiente para informarles si es que me llegaron a depositar el dinero.

Thank you, ferg555g, for your reply. Do I understand correctly that it is a first attempt to withdraw winnings from this casino?

It is the second time since the first time they canceled it after days of being approved because they had problems with withdrawals to debit cards and that my account was already verified for almost a month that I have been trying to withdraw in these last requests Withdrawals have been for the Mifinity account who tell me that the payments have not yet arrived and the casino tells me that they have already sent it and that they cannot do anything since it has been in process for more than three weeks. I would like a Vulcanbet representative on this platform to give me a solution.

Best regards.

es la segunda vez ya que la primera me lo cancelaron después de días de haber estar aprobado debido a que tenían problemas con los retiros a tarjetas debito y eso que mi cuenta ya estaba verificada desde casi ya un mes que vengo intentando retirar en esta ultimas solicitudes de retiro han sido para la cuenta Mifinity quienes me dicen que aun no llega los abonos y el casino me dice que ellos ya lo enviaron y que no pueden hacer nada ya que se encuentra en procesamiento desde hace mas de tres semanas. quisiera que algún representante de Vulcanbet en esta plataforma me diera solución.

Saludos cordiales.

Dear ferg555g,

Was the withdrawal processed already or the funds are still pending inside your account, please?

They are still pending, I contacted them and they always tell me that it is being processed by the supplier and in the last communication they told me that if I want I can cancel the withdrawals. But I wonder why I would do this if the first time they told me to change to the digital bill that would be faster and look in two days it will be a month since the withdrawal and if I add from the first time I request it would be two months that I can not withdraw. I don't know why they take so long every week, I hope it arrives and nothing. Thanks for your attention

A´´´´un siguen pendientes, me comunique con ellos y siempre me dicen que esta en procesamiento al lado del proveedor y en la ultima comunicación me dijeron que si quiero puedo anular los retiros. Pero me pregunto para que haria esto si en la primera me dijeron que cambiara a la billetra digital que seria mas rapido y mira en dos días ya sera un mes desde el retiro y si sumo desde la primera vez que solicite serian dos meses que no puedo retirar. No se por que se demoran tanto cada semana espero llegue y nada. Gracias por su atención

Thank you very much, ferg555g, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you, it still hasn't been resolved today it's been a month since I made my requests and nothing I don't understand why if your terms and conditions say that it's fast up to 5 business days and look so far nothing I hope you help me.

Gracias, aún no se resuelve hoy se cumple un mes desde que realice mis solicitudes y nada no entiendo por qué si sus términos y condiciones dicen que es rápido hasta en 5 días hábiles y mira hasta ahora nada espero me ayuden.

Greetings, a question when I made my withdrawals, they ask me for a cell phone number, maybe they will call me to confirm something like that in the Vulkanbet casino, please if you can answer this question.

Thank you

Saludos, una consulta cuando realizó mis retiros me piden número de celular acaso me llamarán para confirmar algo así en el casino Vulkanbet por favor si puede responder a esta pregunta.

Gracias

Dear ferg555g,

I've reviewed your case and am sorry to hear that you came across the problem with your withdrawal requests. To help you solve the issue, I will contact the casino.

I'd like to invite the representative of Vulkanbet Casino to join the conversation and take a part in the resolution of the problem. Could you please share more information about why the player's withdrawal requests have been pending for a month?

Hello, Natalia. Thank you also for knowledge. I returned to cancel the requests by recommendation and generated them again, I hope this time they arrive quickly. I will be waiting for your help.

Best regards.

Hola natalia Gracias tambien para conocimiento volvi a cancelar las solicitudes por recomendación y las volvi a generar espero esta vez llegen rapido. estare pendiente a tu ayuda.

Saludos cordiales.

We would like to ask the Vulkanbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Estimated greetings, only three requests have been successfully completed for the total amount of S/. 1,500.00 but two are still missing, which are the first to request for the total amount of S/. 900.03 I hope that Vulvcan bet can process it, it's been more than a month that I have been requesting these withdrawals, canceling them and requesting them again and it always takes the same time.

Saludos estimados se han podido completar solo tres solicitudes exitosamente por el monto total de S/. 1,500.00 pero aun faltan dos los cuales son los primeros que solicite por el monto total de S/. 900.03 espero me Vulvcan bet pueda procesar son mas de un mes que vengo solicitando estos retiros cancelandolos y volviendolos a solicitar y siempre se denora lo mismo.

Hi, ferg555g!

I'm glad to hear that three of your withdrawals were successfully processed though you needed to go through such a complicated process of canceling your requests and requesting to withdraw again.

The casino hasn't yet reacted to the complaint but I can see that we are on the right way. Please, stay in touch and inform me about the rest of your withdrawals, and if their status will be changing or not. It seems that you'll need to be patient but it is a good sign you got some of the payouts so far.

I'll keep the case opened for some more time.

Regards,

Natalia

Greetings, through this message I wanted to announce that the two missing withdrawal requests have finally been sent, with this the entire withdrawal that I had requested from Vulkanbet is completed. Thank you for your support Casino Guru.

Saludos mediante este mensaje quería dar a conocer que por fin se terminó se enviar las dos solicitudes de retiro que faltaban con esto se completa todo el retiro que había solicitado a Vulkanbet Gracias por su apoyo Casino Guru.

Hi, ferg555g!

that's really good news to hear from you! As you have received your withdrawals, we will now close the complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia