Wazamba Casino - El jugador desea presentar una queja sobre problemas de autoexclusión.

Hello.

I need assistance to forward an official complaint to the licensing authority of this casino.

The casino does not comply with the obligation to display the regulatory authority on its site, where complaints can be made. It does not respect the self-exclusion of its clients.

I want to contact Rabidi NV, but I can't find any information anywhere.

I requested self-exclusion from the casinos of this company "Rabidi NV" and asked that they do not accept me in any of their casinos... I keep receiving marketing from Wazamba and ended up losing control and losing €2500. I can't find any information on their site about who the licensing authority is or where I can assert my rights. Can you help?

Ola.

Preciso de ajuda para encaminhar uma reclamaçao oficial para a entidade licenciadora deste casino.

O mesmo nao respeita a obrigacao de ter no seu site qual a entidade reguladora, onde se pode fazer reclamacao. Nao respeita a autoexclusao dos seus clientes.

Quero entrar em contato com a rabidi NV, e nao encontro em lado algum informacao.

Fiz a auto-exclusao dos casinos desta entidade "rabidi nv" e solicitei que nao me aceitassem em nenhum dis seus casinos... estou sempre a receber marketing da wazamba e acabei por me descontrolar e perder 2500€. Nao encontro no site deles wualquer info de quem é o licenciador ou onde posso recorrer aos meus direitos. Podem ajudar?

Dear cgouveia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To assist you in filing an official complaint with the licensing authority of Rabidi NV, I suggest first contacting them directly through the support channels available on their site. However, since you mentioned that you cannot find the necessary information, it is important to gather specific details when submitting a self-exclusion request to ensure it is processed correctly.

When applying for self-exclusion, be sure to clearly state the reason for your request and specify the time period. Additionally, ensure that your email subject is clear and easily recognizable, as casino support receives many requests daily. This will help in processing your request more efficiently.

Here’s a template you can use when reaching out to the casino:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Wazamba Casino,

I am writing to inform you that I wish to immediately exclude myself from this casino and from receiving any gambling-related marketing materials for a minimum period of [xxx months/years/lifetime]. The reason for my decision is [xxx].

I acknowledge that I will not be able to rescind my self-exclusion during this period, and the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to their designated support email support@wazamba.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact method, such as live chat or WhatsApp, I recommend trying that as well and saving screenshots of the relevant communication.

Your cooperation is crucial for us to proceed and assist you further in resolving this matter. Without your input, we won’t be able to proceed with any actions, so we kindly ask you to provide any additional details or communications you have received from the casino.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you happy holidays!