Weltbet Casino - El retiro del jugador se retrasa debido al gran volumen.

I requested a withdrawal on May 30, 2024.

On June 2, 2024, I was asked for a photo of my driver's license in hand, although I had sent the other KYC documents earlier.

I was told in the chat that the documents have been approved, but there is a delay due to high volume, and a different department handles withdrawals. Nobody responds to emails.

I have not accepted any bonuses.

Olen pyytänyt kotiutusta 30.5.2024.

2.6.24 pyydettiin kuva ajokortti kädessä, muut kyc dokumentit lähetin jo aiemmin.

Chatissa kerrottiin että dokumentit hyväksytty, mutta ruuhkaa on ja eri osasto hoitaa kotiutukset. Sähköposteihin ei kukaan vastaa.

En ole ottanut vastaan mitään bonuksia.

Dear Tusuttura,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thank you. So I'll wait until Friday.

Kiitos. Odotan siis perjantaihin asti.

Hello Tusuttura,

Have there been any developments since our last conversation, please? 

Thank you.

Nothing has happened. In the chat, you are told to wait.

Ei ole tapahtunut mitään. Chatissa vaan kehoitetaan odottamaan.

Every day in the chat, they promise to send an urgent request to the department dealing with the matter, but nothing has happened.

Joka päivä chatissa lupaavat laittaa kiirehtimispyynnön asiaa käsittelevälle osastolle, mitään ei kuitenkaan ole tapahtunut.

Hey! My withdrawal has been paid today.

Hei! Kotiutukseni on maksettu tänään.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tusuttura, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru