White Lion Casino - El retiro del jugador ha sido anulado.

Hi I got a € 10 bonus from the white lion I played enough to get over the block until I was able to withdraw 1050 € they sent me the email with the reference number ..... all this until yesterday evening this morning I received an e-mail where they tell me that I didn't respect 30% or something like that .... could you help me get my money? Thank you in advance .... daniele

Salve io ho avuto un bonus di 10 € dalla white lion ho giocato abbastanza da superare il blocco fino a quando ho potuto effettuare il prelievo di 1050 euro mi avevano mandato l email con il numero di referenza.....tutto questo fino a ieri sera stamattina ho ricevuto un e mail dove mi dicono che non ho rispettato il 30% o qualcosa del genere....potreste aiutarmi ad ottenere i miei soldi? Vi ringrazio anticipatamente....daniele

Dear Daniele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify which exact bonus you have received? I have checked general bonus terms and conditions, and this is what I found https://www.whitelionbets.com/bonus-terms-conditions/?lang=en:

"The casino reserves the right to remove winnings and withhold withdrawals where irregular play is evident. Irregular play is defined by the casino as one of the following. i. Using double up strategies like Martingale etc. ii. Placing zero, low margin or hedge betting are all defined as irregular betting for bonus play through requirements.

Placing single bets equal to or greater than 30% of the value of the smallest bonus credited to the player account, prior to the total wager requirement for that balance having been met."

Could you please confirm that the last credited bonus to your account had a value of €10?

Are you aware of placing single bet higher than the maximum allowed one (if the bonus were €10 then the maximum allowed bet would be €2,90)?

If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

However, please do not hesitate to contact me if you feel that you’ve been accused mistakenly. Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

Yes, the bonus was 10 euros and I initially played with bets equal to 1 euro 25 cents then arrived at a certain point I increased the bet to 3.60 euros I came to unlock the terms to be able to withdraw initially they gave me a transaction number of the withdrawal ... but the next day they told me I was not entitled to that money .. if you have the opportunity please help me get this money thanks in advance for your help

Unfortunately, Daniele, there is nothing we can do for you regarding confiscated winnings. If you are aware of placing higher than allowed bets while wagering a bonus, casino has the right to cancel all the winnings associated with promotional offer. 

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. Thank you.

Dear Daniele,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.