Wild Pharao Casino - El depósito del jugador nunca se ha acreditado en su cuenta de casino.

I deposited € 50 on this site by instant bank transfer. Prior to this I made several attempts to deposit with other payment methods which were refused.

My bank account has been debited and fully accounted for.

On the casino site, however, everything is silent, they have not been accredited. I asked for help in the chat on the site and instead of being helped they treated me like a moron, continuing to repeat to myself that I have to wait and claiming that the 50 was not withdrawn from my account (although I showed them the screenshot of the charge on my bank account. They closed the chat in my face several times. In short, treated like a fool and in the end the money disappeared. I repeat: instant transfer successfully carried out, screen shot of the recorded movement, in chat treated badly by agents who do not believe what I say, money never arrived in the game account.

What's now?

Ho depositato con bonifico istantaneo 50€ su questo sito. Prima di questo ho fatto vari tentativi di deposito con altri metodi di pagamento che venivano rifiutati.

Dal mio conto bancario sono stati addebitati è perfettamente contabilizzati.

Sul sito del casino tutto tace invece, non sono stati accreditati. Ho chiesto aiuto nella chat del sito ed invece di essere aiutata mi hanno trattata come una deficiente continuando a ripetermi che devo aspettare e sostenendo che dal mio conto non sono stati prelevati i 50 (nonostante io abbia fatto vedere loro lo screenshot dell avvenuto addebito sul mio conto bancario. Mi hanno più volte chiuso la chat in faccia. Insomma, trattata come una scema ed alla fine i soldi sono spariti. Ripeto: bonifico instantaneo effettuato con successo, screen shot del movimento contabilizzato, in chat trattata male dagli agenti che non credono a quanto dico, soldi mai arrivati sul conto gioco.

Che si fa?

Additional comments from the player:

"I tried to contact the chat again (English, so it is difficult to explain fully) to speak with the operator to tell him that the money has not yet been credited to my gaming account. I am hastily liquidated with coldness, the same things keep repeating to me and that is that I have to wait. I state that the money was taken from the bank account, I have the proofs with motion screenshots. The thing that hurts me is being treated that way, the fact that I don't speak well in English prevents me from making my reasons heard. It is frustrating and unfair since I have deposited! Among other things, the same person replies with different names, because in one of the conversations with a male name (the first time I spoke to him) he replied nervously because he had told me to wait several times. (but what if it was the first time I talked to him?!?)

The names are Peter, Christina, Nicholas"

Dear minolino,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise if it was your first deposit in this casino? What's the exact date of the transaction, please?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello and thank you for replying. No, it was not the first transaction but the third. The exact date is December 18th. Instant transfer via Tink it says ..

Ciao e grazie per aver risposto. No, non era la prima transazione ma bensì la terza. La data esatta è il 18 dicembre. Bonifico istantaneo via Tink c’è scritto..

As I mentioned earlier, if the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 10 days and if there’s no development by the end of this year, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience.

Hello minolino,

Have there been any developments since our last conversation?

Hi no, no news. Forget it, I wanted to close the account because I won't take a spider out of the hole anyway. They answer only in English and it is difficult to explain well and among other things they are bullies and rude. I don't get poor with € 50 less and they don't get rich either. I'll leave negative ratings around hoping to warn other people and stay away from that mess. In the meantime, if you want to write something negative, it is already a good start.

thank you

Ciao no, nessuna novità. Lasciamo stare, ho voluto chiudere il conto perché tanto non caverò un ragno dal buco. Rispondono solo in inglese ed è difficile spiegarsi bene e tra l’altro sono dei prepotenti e maleducati. Io non divento povera con 50€ in meno e loro nemmeno ricchi. Lascerò in giro valutazioni negative sperando di mettere in guardia altre persone e stare alla larga da quel casino. Intanto se volete scrivere voi qualcosa di negativo già è un buon inizio .

grazie

Do I understand correctly that you are no longer interested in our help? 

Thank you for your interest but I closed my account because I don't like how they behaved.

Vi ringrazio per l’interessamento ma ho chiuso il conto gioco perché non mi piace come si sono comportati.

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.