Wild Pharao Casino - El jugador tiene dificultades para retirar sus ganancias.

Wild Pharaoh holds me out with the payout. In the process it says on November 8th, 21st it would have been transferred, nothing is there to this day. According to the law, transfers within the EU may not take longer than 24 hours. The support no longer answers either.

Wild Pharao hält mich mit der Auszahlung hin. Im Verlauf steht am 8.11.21 es wäre überwiesen, bis heute ist nichts da. Laut Gesetz dürfen Überweisungen innerhalb der Eu nicht länger als 24h dauern. Der Support antwortet auch nicht mehr.

Dear Bennox,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

I fully understand your frustration, Bennox. I will set the timer for additional 4 days and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Yesterday I was informed by email that I had it today, but nothing happened again. Instead, the support makes fun of me ...

Gestern wurde mir per Mail geschrieben dass ich es heute hätte, es ist aber wieder nichts geschehen. Stattdessen macht sich der Support über mich lustig...

Please bear with me till Tuesday. If nothing happens, we will intervene.

Now it is there, nevertheless an absolute cheek what they are affording. I've never experienced anything like that. Account will be deleted there immediately.

Thanks for the support!

Jetzt ist es da, trotzdem eine absolute Frechheit was die sich da leisten. Sowas habe ich noch nicht erlebt. Konto wird dort unverzüglich gelöscht.

Danke für die Unterstützung!

Can close! Case solved. In conclusion, stay away from this casino. Worst number! Obviously with a system, you like to take money immediately, when it comes to cashing out you start playing lousy games. The good recessions here seem to have left the staff or owners ...

Könnt schließen! Fall gelöst. Abschließend bleibt zu sagen, Finger weg von diesem Casino. Mieseste Nummer! Offensichtlich mit System, Geld nehmen Sie gerne sofort, wenn es ans Auszahlen geht dann fangen Sie an miese Spiele zu spielen. Die guten Rezessionen hier scheinen wohl die Mitarbeiter oder Besitzer hinterlassen zu haben...

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Bennox, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru