Wild Pharao Casino - El retiro del jugador se ha retrasado.

Hi there,

as an explanation right at the beginning,

I only played and won with my own deposited money.

I tried to contact the casino really often.

Via live chat and email, there is no response except from the chat agent. And there I always only get a standard text regarding the terms and conditions, which takes at least 3-5 working days, kyc, etc.

I politely asked why my withdrawal is not being processed at wildpharao.com.

I only get vague answers.

I'm getting a strange feeling.

So far, there has also been no indication of any errors.

I checked the account almost every day to see if anything was happening.

I submitted the withdrawal request on November 15, 2021 at around 2:00 a.m. I can now press or could cancel. Like frozen, well!

Yesterday on November 23rd, 2021 I was informed in the chat that the winnings had been paid out, but came back because either I entered the IBAN incorrectly or there was a "number shift".

In my opinion, you cannot send a transfer with a wrong IBAN, because the form of the respective bank already says when something is wrong with it. That was when I started brooding.

The Live Chat to send me an email with my IBAN and my name directly to payments@wildpharao.com. To ensure that it is correct in every case.

I did this, but since then I have still not received an answer by email, nor has the status changed.

I was then told in the chat that it was going to hang fast, I should just be patient.

So far so good

I asked if there is anything else I can do from my side, or if they still need anything. There is NO ANSWER.

Hallo,

als Erklärung direkt zum Anfang,

ich habe nur mit meinem eingezahltem eigenen Geld gespielt und gewonnen.

ich habe wirklich oft versucht Kontakt aufzunehmen mit dem Casino.

Per Live Chat und per Mail, es kommt außer vom Chat Agent keinerlei Resonanz. Und dort bekomme ich immer wieder lediglich einen Standartext bezgl. der AGBs , das es min. 3-5 Werktage dauert , kyc ,etc.

Ich habe höflich gefragt, wieso meine Auszahlung bei wildpharao.com nicht bearbeitet wird.

Ich bekomme nur schwammige Antworten.

Langsam bekomme ich ein komisches Gefühl.

Es hat auch bisher auch keinen Hinweis bezüglich etwaiger Fehler gegeben. 

Im Account habe ich beinahe täglich nachgeschaut ob irgendentwas passiert.

Die Auszahlungs Anfrage habe ich am 15.11.2021 um ca 2:00 Uhr gestellt. Ich kann jetzt noch auf stornieren drücken bzw könnte. Wie eingefroren ,naja!

Gestern am 23.11.2021 wurde mir auf Nachfrage im Chat mitgeteilt, das der Gewinn wohl ausgezahlt wurde, sei aber wieder zurück gekommen da die IBAN entweder von mir falsch eingegeben wurde oder es einen „Zahlendreher" gegeben hätte. 

Meiner Meinung nach kann man mit einer falschen IBAN gar keine Überweisung abschicken, da im Formular der jeweiligen Bank schon beim eingeben steht ,wenn etwas daran falsch ist. Das war der Punkt an dem ich ins Grübeln kam.

Der Live Chat mir also eine Email mit meiner IBAN und meinem Namen direkt an payments@wildpharao.com zu senden . Um sicherzustellen das diese in jedem Fall richtig ist.

Dies habe ich gemacht aber seitdem habe ich immer noch weder eine Antwort per Email bekommen, noch ändert sich der Status.

Mir wurde dann im Chat gesagt das es nun schnell hinge ich solle mich nur noch etwas gedulden.

Soweit so gut

ich habe mich erkundigt ob ich von meiner Seite noch irgendwas tun kann , oder sie noch irgendwas benötigen. Es kommt KEINERLEI ANTWORT.

Dear meandmyonkelz,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account after unsuccessful processing?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi thx for your response. Yes i am Fully verified since beginnin

Could you please advise if your payment is still pending inside the account or it has been sent but never reached you? Thank you.

Still pending. Since 15.11.2021

Thank you very much, meandmyonkelz, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello meandmyonkelz,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Pharao Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can the player expect his payment?

Thank you in advance for providing the information.

Hello again, the status has still not changed regarding the cash put request. I reeally get upset. I have sended out emails at any responsible.....no answer . Not one single response ,,,awful.

Help me please I had to pay for a funeral

Dear meandmyonkelz,

we are still waiting for the casino representative reply. We also contacted the casino in other ways. In this case, there are no more options on how to get any response from the casino.

The casino has 4 more days to respond to this complaint.

I don't understand the context. And if this time goes by, what then?

The casino has 4 days to respond to this complaint ....

Ich versteh den Kontext nicht. Jnd wenn diese zeit auch vergeht was dann?

Das Casino hat noch 4 Tage Zeit, um auf diese Beschwerde zu reagieren....

According to the standard process, after this time we will give the casino another chance. We will contact the casino again and ask them to comment on the complaint. If no one comments on the complaint, it will be closed as unresolved, which would negatively affect the casino's rating.

Hi, please note payment has been sent

After I got the notification in my gmail account I just went to wildpharao casino and log in . I can confirm that the payment has been send to me. To good to be true 🙂

#mademyday

Thanks to the casino.guru staff

Bye bye

Thank you, meandmyonkelz, for confirming and for using the Casino Guru complaint resolution centre. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, Wild Pharao Casino, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru