Wild Pharao Casino - La retirada del jugador se ha retrasado.

Hi

I requested a withdrawal from my bank account about a month ago. The verification was successfully completed at the beginning of December. I played without a bonus. The payout was processed on 01/14/22. In the chat I am only referred to an email where nobody answers. I ask for your help.

Hallo

Ich habe vor ca. einem Monat eine Auszahlung auf meinem Bankkonto beantragt. Die Verifizierung war schon Anfang Dezember erfolgreich abgeschlossen. Ich habe ohne Bonus gespielt. Am 14.01.22 wurde die Auszahlung bearbeitet. Im Chat werde ich nur auf eine Email verwiesen wo niemand Antwortet. Ich bitte um Ihre Hilfe.

Dear Andreas,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received transaction tracking numbers from the casino? I understood that you have opted for a bank wire transfer, is that correct?

Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi.

I just checked my account again. The money has now been received. Many thanks for your help. It can be closed here.

Hallo.

Ich habe gerade nochmal auf meinem Konto geguckt. Das Geld ist mittlerweile eingegangen. Vielen Dank für Ihre Hilfe. Es kann hier geschlossen werden.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Andreas, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru