Wild Pharao Casino - La retirada del jugador se ha retrasado.

Payment request made on January 28th, tens of e-mails written about how long it will take and never got an answer

Auszahlungsantrag am 28.01 gestellt zig E.mails geschrieben wie lange es ca dauern wird und niemals eine Antwort bekommen

Dear bugglerstefan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

That's the way it is.

My profile is fully verified.

Unfortunately, I can't tell you whether it's a casino problem because I never got any answers to my questions.

Many thanks for your help.

Kind regards

So ist es.

Mein Profil ist vollständig verifiziert.

Ob es sich um ein Casinoproblem handelt kann ich Ihnen leider nicht sagen da ich niemals Antworten auf meine Fragen bekommen habe.

Vielen Dank für Ihre Hilfe.

Mit freundlichen Grüßen

Thank you very much, bugglerstefan, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks so much

Vielen lieben Dank

Hello, bugglerstefan,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can the player expect the payment?

Thank you in advance for providing the information.

Not even an answer very strong!!!!!

Nicht einmal eine Antwort sehr stark!!!!!

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Greetings all,

Based on the information we have received from the casino via email, I am extending the timer until the end of this week (Friday). If the casino does not respond to the complaint within the specified time, the complaint will be closed as ‘unresolved’, as was stated in my previous post.

please note payment has been sent

Thank you very much for the help, I have just received the money mfg

Vielen lieben Dank für die Hilfe habe das Geld soeben erhalten mfg

Thank you, bugglerstefan, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Wild Pharao Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru