WildTornado Casino - El depósito del jugador nunca se ha acreditado en su cuenta de casino.

I paid in at 11:19 am and the money was still not credited to my account, if I want to play right now I don't have to wait 3 hours

Habe um 11 Uhr 19 einbezahlt und Geld wurde Konto immernoch nicht gutgeschrieben, wenn ich jetzt gerade spielen möchte ,warte ich doch keine 3 Stunden

Additional comments from the player:

"It annoys me that the recommended casinos from casino guro with a very good to perfect reputation are so bad. How is that to be understood??? According to what criteria do you go there.

Actually I wanted to complain about casino guru"

Dear bell2410,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

PS: If you wish to learn more about how we review online casinos, please check the following article: https://casino.guru/our-casino-reviews. I hope it’ll help to comprehend the whole process.

Dear bell2410,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.