Wildz Casino - La cuenta del jugador está bloqueada y no verificada.

All documents have been sent and approved, but they still haven't verified my account. It's blocked, and I can't make a withdrawal.

Kaikki dokumentit lähetetty ja ne on hyväksytty mutta tiliä eivät silti vahvista ja se on estetty enkä voi tehdä nostoa

Dear ropponen04,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wildz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your withdrawal option is blocked?
• Have you contacted casino support and asked for assistance regarding the situation? With what result?
• If there is already communication between you and the casino regarding the issue please forward the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

All the documents requested have been sent and they have been approved, but the account still hasn't been confirmed and it's now blocked. When I go to support, they tell me to wait, but I've been waiting for a month.

Kaikki dokumentit mitä pyydetty niin lähetetty ja ne on hyväksytty mutta tiliä ei silti ole vahvistettu ja sen nyt estetty supporttiin kun menee nii käskee vaan odottamaan mutta olen odottanu tjo kuukauden

Dear ropponen04,

Thanks for the clarification.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

Thank you in advance for your reply.

Coin game Tome of insanity and I didn't use bonuses

Kolikko peli tome of insanity ja en käyttänyt bonuksia

Thank you very much, ropponen04, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear ropponen04,

I am so sorry to hear your account has not yet been verified. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Wildz Casino representative to join this conversation and participate in resolving this complaint.

Dear Wildz Casino,

Could you state why the player's account has not yet been verified and why it got blocked?

Thank you in advance for providing the information.

So wildz casino can you tell?

Niin wildz kasino voitteko kertoa?

Hello ropponen04,

Thank you for reaching out, and we’re truly sorry to hear that your experience hasn’t met your expectations.

Since this is a public forum, we’re unable to discuss too many account-specific details here. At the moment, we don’t have any new updates regarding the verification of your account. Unfortunately, sometimes this process can take a bit longer than anticipated, and we apologize for any inconvenience this may cause.

Rest assured, our team is actively following up to keep things moving along smoothly. As soon as we receive any information from the relevant department, we’ll be sure to update you right here.

Thank you again for your patience and understanding, and please don’t hesitate to reach out if you have any other questions in the meantime.

Wildz Casino Team

So, should I just confirm the account and stop this fooling around?

Niin öö pitäiskö se tili vaan vahvistaa nii loppuis tää pelleily?

Dear Wildz Casino,

Thank you for your response and the information provided.

Is there any problem with the player's verification? If you do not want to share the information, here in the thread, you can send it to my email address stefan.m@casino.guru.

I'll be awaiting your reply.

so of course wildz kasino tell me what's the problem, you say that I can't share information here, but you haven't given information in private messages or by e-mail??

nii kertotaako toki wildz kasino mikä on ongelma sanotte että täälä ei voin infoa jakaa mutta ette ole tietoa antanu yksityis viesteissäkään tai sähköpostilla ??

I don't think wildz you even answer anymore

Ei taida wildz edes vastat enään

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello ropponen04 and Stefan

Apologies for the delayed reply. Rest assured, we are still actively working on it. It seems that additional documents were requested on 17/11/2024, but we haven’t received any for review since then.

Kindly provide the required documents so we can proceed with the verification process.

We truly appreciate your cooperation and patience in this matter.

If you have any questions about which documents are needed, please don’t hesitate to reach out via email or visit our 24/7 live chat for assistance. 

Wildz Casino Team

Dear Wildz Casino,

Thank you for your response and the information provided.

Hello ropponen04,

Could you follow the casino's instructions and let me know once you do so?

I'll be awaiting your reply.

So now I had to make a new bank account and close the old one because wild casino somehow found out that my account number was in other accounts without any evidence and they said that I won't get my money, they claim that it will take 24 hours to confirm the closing of the bank account, but I think it will take 3 months, and that's how it was last time when wildz checked the documents a bit

Noin nytten jouduin tekemään uudenpankkitilin ja sulkemaan vanhan koska wild kasino keksi jostain että tilinumeroni oli toisilla tileillä ilman mitään näyttöä ja sanoivat että en saa rahojani väittävät että 24h menee vahvistaa se pankkitilin sulkeminen mutta vrm taas menee 3kk niikuin viimeksikin kun wildz vähän tarkasteli asiakirjoja

Hello ropponen04,

Thank you for your response and the information provided.

Dear Wildz Casino,

Could you comment on this?

I'll be awaiting your reply.