Will's Casino - El jugador solicita un reembolso.

Hello, I lost a lot of money in Mirage group casinos last weekend, so I set myself deposit limits. (ovitoons Wolfy and Gudar Casino) despite these limits I was able to make a new account at this casino and deposit and lose €750 there. I have a gambling problem and that's why I made these limits. Please help me get the money back or at least a part of it because these limits should actually protect me, but in this case the casino group simply didn't do it

Hallo ich habe am letzten Wochenende viel Geld in Casinos der Mirage Gruppe verloren, deshalb habe ich mir Einzahlungslimits gesetzt. (ovitoons Wolfy und Gudar Casino) trotz dieser Limits konnte ich mir einen neuen Account in diesem Casino machen und dort 750€ einzahlen und verlieren. Ich habe ein Glücksspiel Problem und deshalb diese Limits gemacht. Bitte helfen sie mir das Geld oder wenigstens einen Teil wiederzubekommen denn diese Limits sollten mich eigentlich schützen doch darauf wurde in diesem Fall von der Casinogruppe einfach verzichtet

Dear Nico,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that if you set deposit limits in one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have enquired about deposit limits in this specific gambling establishment?

I have checked the general terms and conditions, and this is what I found:

"Money 

Deposits

...

We reserve the right to set limits on the amount you may deposit into your account if we decide it is necessary to do so. We may set daily, weekly or monthly limits. You may also request limits to be set on the amount you may deposit into your account if you wish to control your spending."

Please understand that you need to set any limits (deposit / wager / loss) in each casino account separately.

Please let me know if this advice was helpful or we need to intervene.

Looking forward to hearing from you.

Best regards,

Petronela

Hello, yes I had a deposit limit set at several casinos in this group and I was still able to deposit there

Hallo, ja ich habe mich bei mehreren Casinos dieser Gruppe ein Einzahlunglimit machen lassen und trotzdem konnte ich dort einzahlen

Please understand that you need to set any limits (deposit / wager / loss) in each casino account separately. Could you advise if you have set deposit limits in Will's Casino directly?

No, I didn't. As I said, I created a new account there after I set the limits for the others. Thought by the same group there might be a protection of the casino

Nein, habe ich nicht getan. Wie gesagt ich habe mir dort einen neuen Account erstellt nachdem ich bei den anderen die Limits gemacht habe. Dachte durch gleiche Gruppe wäre da vielleicht ein Schutz des Casinos gegeben

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.