William Hill Casino IT - Se ha cerrado la cuenta del jugador.

after years of faithful use of the casino, without having multiaccounts and regularly betting multiples, playing slots and blackjack I get this message after contacting customer service following not being able to access my account, they say that the decision is irreversible and I cannot make no complaints, luckily I had no balance at the moment, but I don't like being treated like this after 4 years of money given away to their site.

in all this they continue to send me promotions and bonuses, if they send them to me it is normal for me to take advantage of them.

Gil - 08/04/2021

Dear Customer,

During internal checks aimed at ascertaining the regular performance of the game on our site, it emerged that the activity attributable to your account constitutes a violation of Article 10, paragraph 5, lett. d) of the gaming account contract and, specifically, the violation of the prohibition to adopt "... conduct aimed at obtaining a fraudulent advantage from the use of bonuses or other promotions".

Based on the above, William Hill communicates its intention to withdraw from the gaming contract stipulated with you, by virtue of the provisions of article 15 of the contract itself. The withdrawal will be effective after 15 days from the receipt of this communication; until that time, your gaming account will remain suspended.

William Hill

dopo anni di fedele uso del casinò,senza avere multiaccount e scommettendo regolarmente multiple,giocando alle slot e al blackjack ricevo codesto messaggio dopo aver contattato il servizio clienti in seguito al non poter accedere al mio conto,dicono che la decisione sia irreversibile e non posso fare nessun reclamo,per fortuna non avevo saldo al momento,ma non mi piace essere trattato così dopo 4 anni di soldi regalati al loro sito.

in tutto questo continuano ad inviarmi promozioni e bonus,se me le mandano è normale che io ne usufruisca.

Gil - 08/04/2021

Gentile cliente,

Nel corso di controlli interni volti ad accertare il regolare svolgimento del gioco sul nostro sito, è emerso che l’attività ricondicibile al Suo conto configuri la violazione dell’articolo 10,comma 5, lett. d) del contratto di conto di gioco e, nello specifico, la violazione del divieto di adottare "...condotte finalizzate ad ottenere un vantaggio fraudolento dall’utilizzo di bonus o altre promozioni".

Sulla base di quanto sopra, William Hill comunica l’intenzione di recedere dal contratto di gioco con Lei stipulato, in virtù di quanto previsto dall’articolo 15 del contratto stesso. Il recesso avrà efficacia trascorsi 15 giorni dalla ricezione della presente comunicazione; sino a quel momento, il Suo conto di gioco rimarrà sospeso.

William Hill

Dear Clouss,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities. Since your winnings have been paid out in full and there are no funds being held by the casino, I’m afraid, there’s not much we can do for you in this matter.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Clouss,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.