WinBet Casino BG - El jugador ha sido acusado de jugar juegos restringidos.

I deposited in the Winbet site, with the condition that I use a bonus of 100% up to BGN 100. As about 50 games were written in the conditions and I thought that I should play only on them. When I played a little on one of these games and I saw that I did not play anything. I read the condition again and saw that it says, "the bonus does not include these games ..." I changed the game and when I had BGN 100 left I was given insufficient balance. I can play them because I played from the "forbidden games" and they stay that way until I decide to deposit another BGN 100, as I was advised by winbet. games bonus will be invalid and I will have to deposit new money.

I asked for my account to be closed and after the unbearable behavior of the supporta they sent me a document that they want me to fill in personally and send them a photo of it, which in short means ... ,, if you are doing this, you will We deactivate the account. "Very incorrect. I want my money back or they let me play the remaining BGN 100 of the bonus that hangs in my account.

Депозирах в Winbet сайта, с условие да използвам бонус 100% до 100 лв. Като бяха изписани около 50 игри в условията и помислих,че трябва да играя само на тях.Като поиграх малко на една от тези игри,проверих колко ми остава от бонуса и видях че не съм разиграл нищо.Прочетох пак условието и видях,че пише ,,бонуса не включва тези игри..."Смених играта и като ми останаха 100 лв ми изписа недостатъчен баланс. Тези 100 лв от т.н активен бонус не мога да ги разиграя,тъй като съм играл от "забранените игри" и си стоят така докато не реша да депозирам още 100лв, както ме посъветваха от winbet . Дори и да не участват в бонуса, никъде не е упоменато,че ако играя от тези игри бонусът ще е невалиден и ще трябва да депозирам нови пари.

Поисках да ми бъде закрит профила и след непоносимо поведение от страна на supporta ми изпратиха някакъв документ,който искат да попълня лично и да им изпратя снимка от него , което накратко означава ...,,ако ти се занимава да правиш това, ще ти деактивираме профила." Много некоректни. Аз си искам обратно парите или да ми оставят да разиграя останалите 100лв от бонуса които висят в сметката ми.

Dear Михаил,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We believe that restricted games should be blocked, and this rule enforced at the software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played.

Could you please forward your game history along with any relevant communication to petronela.k@casino.guru? Please advise how much was your deposit and how much winnings you accumulated.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

They played about BGN 80. The game John Hunter and The Book of Tut. 100 and do not play these games.

Изиграха около 80лв. на играта John Hunter and The Book of Tut.Нямаше,кой знае какви печалби,просто като стигнах 100лв(Начално 100+100 баланс.) и ми изписа недостатъчен баланс.Просто с тези оставащи 100лв е невъзможно да се играе,ако не депозирам нови 100 и не играя на тези игри.

I'm afraid I do not understand. How much was your last deposit, please?

Dear Михаил,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.