WinGaga Casino - Los retiros de los jugadores se retrasan.

Good morning.

I have bet a fairly large amount at this online casino.

And at one point I won 1200 euros

I made a total of 3 withdrawals.

About a week ago

Up to this point, no amount has been deposited from the 3 withdrawals.

I've sent several emails and the responses are about the same.

The amount will be credited within 3 business days.

In the meantime, I go to the withdrawals page, and it's still being processed.

Καλημέρα σας

Έχω στοιχηματίσει στο συγκεκριμένο on line καζίνο ένα αρκετά μεγάλο ποσό.

Κ κάποια στιγμή κέρδισα 1200 ευρώ

Έκανα συνολικά 3 αναλήψεις.

Πριν από μία εβδομάδα περίπου

Μέχρι αυτή την στιγμή, δεν έχει κατατεθεί κανένα ποσό από τίς 3 αναλήψεις.

Έχω στείλει αρκετά email κ οι απαντήσεις είναι περίπου η ίδιες.

Θα πιστωθεί το ποσό σέ 3 εργάσιμες ημέρες

Εν τω μεταξύ μπαίνω,στις σελίδα των αναλήψεων,κ ακόμη είναι σέ επεξεργασία.

Dear pappaelene721,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

I received your reply.

I will wait.

Έλαβα την απάντηση σας

Κ θα περιμένω

Good evening

Sorry to bother you again.

I'm trying to make a withdrawal from this online casino, and when I click on the withdrawal button, it says it's not available.

But it's fine to deposit, you can do it.

I don't really understand what's going on.

Thank you very much

Καλησπέρα

Συγνώμη που ενοχλώ κ πάλι

Προσπαθώ να κάνω ανάληψη, από το συγκεκριμένο on line cazino,κ πατώντας την ένδειξη ανάληψη μου βγάζει το μν ότι δεν είναι διαθέσιμη

Κατάθεση όμως μια χαρά, μπορείς να κάνεις.

Δεν καταλαβαίνω πραγματικά τί γίνεται

Ευχαριστώ πολύ

Dear pappaelene721.

Kindly be informed that all of the withdrawals on your gaming account are canceled on your side and played down. Also, there is currently no active balance or any active withdrawals therefore there is nothing to be processed on our side.

Best Regards

Wingaga Team

Dear WinGaga Casino representative,

Thank you for getting in touch with us and providing us with more details about the player's situation.

Dear pappaelene721,

Could you please confirm that you canceled the withdrawal requests and played down your balance?

Dear pappaelene721,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.