Winnerz Casino - La solicitud de reembolso del jugador es rechazada por el casino.

Hinz Gaming OÜ with its casino Winnerz/Wisho was set up as a prohibited company by the gambling inspectorate on July 1 - 2024.

It is not in itself prohibited for a casino without a Swedish license to offer its services to Swedish players, but if they also market themselves in Sweden, the Gambling Inspectorate prohibits them from operating here.

Despite this ban, Winnerz and Wisho casino continued to process people like me on a daily basis who find it difficult to control games and who are therefore banned from playing.

I therefore made a claim to them for my deposits of 8,712 Euro, which were made after July 1 - 2024 when the ban was introduced.

However, they rejected the claim citing that they did not market themselves, despite their VIP department contacting me daily with offers to keep me playing. I would like your help for an explanation from them on their unacceptable behavior to continue exploiting weak and sick people despite their covenant.

Attached are a few examples of their processing after 1/7-2024 and of course I have lists of all transactions.

With kind regards/ Jan K***

Hinz Gaming OÜ med sina casino Winnerz/  Wisho sattes upp som förbjudna bolag av spelinspektionen den 1 juli - 2024.

Det är i sig inte förbjudet för ett casino utan svensk licens att erbjuda sina tjänster till svenska spelare men om de samtidigt marknadsför sig i Sverige så förbjuder Spelinspektionen dem att få verka här. 

Trots detta förbud så fortsatte Winnerz och Wisho casino att dagligen bearbeta personer som mig vilka har svårt att kontrollera spel och som därmed är spärrade på spelpaus. 

Jag gjorde därmed anspråk till dem på mina gjorda insättningarna a’ 8 712 Euro, vilka gjordes efter den 1 juli - 2024 då förbudet infördes. 

De avvisade dock kravet med hänvisning till att de inte marknadsfört sig, trots att deras VIP-avdelning kontaktade mig dagligen med erbjudanden så jag skulle fortsätta spela. Jag skulle önska er hjälp till en förklaring ifrån dem på deras oacceptabla beteende att trots sitt förbund fortsätta att utnyttja svaga och sjuka människor. 

Bifogar några få exempel på deras bearbetning efter 1/7-2024 och jag har såklart listor på alla transaktioner.

Med vänlig hälsning/ Jan K***

Dear janne22maj,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please understand that casinos without a Swedish license do not have access to the Spelpaus register, therefore they cannot prevent players from your country from registering accounts. I know this is unfortunate, but this is an industry standard.

• Do you currently have access to your casino account?
• Could you please advise if you informed the casino about your gambling problem?

I am afraid that if you didn't inform the casino about your gambling addiction before depositing, we will not be able to assist you further. However, if you requested self-exclusion directly from this casino, please forward the request to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina and thank you for your reply.

I have not notified the casino about my game break, but that was also not my real question and what the claim applies to. What I'm referring to is that they were banned by the Gambling Inspectorate from operating on the Swedish market 20240701 when it turned out that they had broken laws and regulations.

A banned and blacklisted casino may not operate in Sweden at all after that.

But what is extra remarkable is that despite the ban, they not only continued with their activities against Swedish players, but also their VIP department continued to actively process me daily after the ban so that I would continue to play. A casino that breaks all rules, laws and norms to make more money can hardly be considered a serious casino with a high safety index. Etc./ Jan K***

Hej Kristina och tack för ditt svar.

Jag har inte meddelat casinot om min spelpaus men det var inte heller min egentliga fråga och vad klaimen gäller. Det jag syftar till är att de blev förbjudna av Spelinspektionen att verka på den Svenska marknaden 20240701 då det visat sig att de brutit mot lagar och regler.

Ett förbjudet och svartlistat casino får ju inte agera alls i Sverige efter det.

Men vad som är extra anmärkningsvärt är att de trots förbudet inte bara fortsatte med sin verksamhet mot Svenska spelare utan dessutom så fortsatte deras VIP avdelning att aktivt bearbetade mig dagligen efter förbudet så att jag skulle fortsätta att spela. Ett casino som bryter alla regler, lagar och normer för att tjäna mer pengar kan väl knappast anses som ett seriöst casino med högt säkerhetsindex. Mvh/ Jan K***

Thank you for your reply, janne22maj. Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casino database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. 

Unfortunately, based on the information received, we will not proceed further with this case. I sincerely apologize that we couldn't offer more assistance in this matter. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.