Winota Casino - El retiro del jugador se ha retrasado.

Hello,

I have a problem with the winota casino. I've been waiting for a payout since May 19th, 2021. There came back from them I would have to send documents what I did. And still don't get the 800 euros. I can't even log into the site at the moment because they are doing an update, but that's over a week. I hope you can help me. I'll be doing screenchot on the payoff here too.

With best regards,

Patrick v ** M ***

Hallo,

Ich habe ein probleem mit demm casino winota. Ich bin da schon seit dem 19.05.2021 auf eine Auszahlung am warten. Da kam von denen zurück ich müsste Unterlagen schicken was ich auch gemacht habe. Und bekomme die 800 euro immer noch nicht. Ich kann sogar im Moment auch nicht mehr auf der site einloggen da die so gesagt einen Update machen aber das ist über eine woche. Ich hoffe das ihr mir helfen könnt. Ich werde hier auch denn screenchot bei tun von der Auszahlung.

Mit freundlichen Grüßen,

Patrick v** M***

Dear Patrick10780,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payments are still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Which payment method you have opted for?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

I won the money there without a bonus. And I meant paying out via trust. Winota has now written to me and now they want documents again. With the confirmation that I live in Germany. And that's what they want from the church now. Although I have already sent documents with my address in the form of an invoice and it has been approved. And now that's no longer good either. I'll go to the office on Monday to get evidence. And hope that I will finally get the money

Hallo,

Ich habe da ohne bonus das geld gewonnen. Und auszahlen über trust meinte ich. Winota hat mir jetzt geschrieben und jetzt wollen die wieder Dokumente haben. Mit dem der Bestätigung das ich in Deutschland wohne. Und das wollen die jetzt von der Gemeinde haben. Obwohl ich schon Dokumente mit meiner adresse geschickt habe in der form von einer Rechnung und das wurde genehmigt. Und jetzt ist das auch nicht mehr gut. Ich werde am Montag zum Amt gehen um ein Beweis zu holen. Und hoffe das ich dann endlich mal das geld bekomme

I understand. Please keep me informed I will be waiting for an update patiently.

Thank you very much, Patrick10780, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

OK thanks,

But what else can I do myself? Or do you do that. Because you must be embarrassed. And I would like to slowly have the money.

Regards,

Patrick

Ok danke,

Aber was kann ich sonnst selber unternehmen. Oder macht ihr das. Weil das muß denn dich peinlich sein. Und ich würde gerne mal langsam das geld haben wollen.

Freundliche Grüße,

Patrick

Hi Patrick,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Winota Casino to the conversation to participate in the resolution of this complaint.

Dear all,

Thank you for reaching out. We highly value your feedback and we will do our best to improve our service further.

We would like to note that the account was fully verified before and the withdrawal was paid on 05.07.2021. The client should receive it soon. The account will be closed while the maintenance is performed, however, as soon as it is over the account will be accessible again.

We hope the above clarifies the situation.

Please feel free to contact us in case you have further questions.

Sincerely,

Winota

Thank you Winota team for the reply.

Dear Patrick,

Please let me know when you receive your funds.

Hello,

Yes, I can finally say that I got the money. I thank you for the help and I will recommend you to others.

LG Patrick

Hallo,

Ja ich kann endlich sagen das ich das geld bekommeb habe. Ich danke euch für die hilfe und werde euch weiterempfehlen.

LG patrick

Thank you Patrick for the update. I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter