Winsane Casino - El jugador enfrenta retrasos en las solicitudes de retiro.

I've been playing on Winsane, but my experience has been quite negative. I’ve attempted to make a withdrawal twice, but I have never received it. They credited my game account, using the excuse that they need to conduct verifications. I've been waiting for the first withdrawal for about a week now. It's been a terrible experience, very unreliable. They try to deceive you with the excuse of "verifications". Also, on any other platform, the withdrawal request is immediate, but on Winsane, you have to wait 72 hours only for them to add the money back into your game account and prevent you from making the withdrawal.

Gioco su Winsane, attualmente esperienza al quanto negativo. Ho provato per ben due volte a fare il prelievo, ma non l'ho mai ricevuto. Mi hanno caricato il conto del gioco, con la scusa che devono fare verifiche. Ancora sto aspettando il primo prelievo da una settimana circa. Esperienza bruttissima, per niente affidabili. Cercano di fregarti con la scusa delle "verifiche". E poi in qualsiasi altro gioco la richiesta di prelievo è immediato, su Winsane devi aspettare 72 ore per poi ricaricartini soldi nel conto del gioco e non facendoti fare il prelievo.

Dear Gambleroppo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning Kristina,

1. On other sites yes/On Winsane they never let me make a withdrawal, under the pretext of checks they credited them back to my game account.

2.Yes, I have done all the checks possible and imaginable.

3. I achieved the victory without bonuses

Buongiorno Kristina,

1. Su altri siti sì/Su Winsane non mi hanno fatto fare mai un prelievo, con il pretesto delle verifiche me li hanno riaccreditato il conto del gioco.

2.Si ho fatto tutte le verifiche possibili e immaginabili.

3. La vittoria l'ho ottenuta senza bonus

The case was, thank you for your support and attention, goodbye!

Il caso è stato, grazie per il vostro supporto e per la vostra attenzione, arrivederci!

Thank you for your reply, Gambleroppo. Do I understand correctly that this case was resolved?

Dear Gambleroppo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.