Winscore Casino - Se ha retrasado el pago de las ganancias del jugador.

I have a payout since September 12th, 2024 and still haven't received the money after 5 days and I live in Germany

LG Oliver sc*****

Habe eine Auszahlung seit dem12.9 .2024 und habe das Geld immer noch nicht erhalten nach 5 Tagen und ich lebe im Deutschland

LG Oliver sc*****

Dear olischoltner,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

So waiting 14 days for a payout is a disgrace from the casino, that is no longer a service, that is a disease

Also 14 Tage warten auf eine Auszahlung ist schon eine Frechheit vom Casino das ist kein Service mehr das ist schon eine Krankheit

Dear olischoltner,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear olischoltner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.