Winstler Casino - La cuenta del jugador se cerró debido a que era de un país restringido.

This casino have robbed me and have closed

my account and are refusing to pay out my winnings .

i won on evolution gaming monopoly live and hit a 2300x I tried including all the screenshots but it only let me upload 5 .

I have much more evidence including a full screen video recording during the period when I won the money and was still able to access my account .

right after winning I withdraw my money after being in tears of joy from the win.

the same morning I wake up and get an email saying my account has been black listed and banned.

the reasoning is complete unacceptable.

they stated it is because my account is from the United Kingdom and they say they don’t allow or promo their account to UK players.

this is absolute nonsense . As on the account creation process you can clearly see you are able to selected United Kingdom as your country of choice and even being able to add a British phone number , which clearly shows that this casino has got full intention of allowing UK players to play .

they were happily taking my deposit after deposit . They clearly have setup a scam trap , many other bad reviews are saying the same things about this website . And any good review is fake .

i am 16400 euros down , please help me . I’ve already tried contacted Curacao eGaming and also contacted https://sbgok.org/

and waiting to hear back from them .

this casino is clearly setup with no good intentions and absolutely no intentions of paying customers . They are clearly allowing UK players to sign up using UK details and furthermore they are constantly promoting their products to me to me UK phone number !

I have everything on my iPhone including screenshots and video recording .

please help me I would do absolutely anything to make this company pay me back my fair won and square money .

as I couldn’t include everything in the upload section please get back to me so I can send more evidence

Dear avilieduard99,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Winstler Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm that you passed the full KYC verification?

Could you kindly advise if you used a VPN or any IP-masking software to change your location when opening your account at Winstler Casino?

Have you made any successful withdrawals from this casino before?

Please note that the casino is not licensed under Curacao eGaming, therefore the licensing authority will not be able to assist you in this matter. It appears that the casino may not have a valid gambling license at all.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear avilieduard99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.