Winstoria Casino - La cuenta del jugador fue bloqueada.

Hello

I made a deposit in this casino with a 100 percent deposit bonus and after implementing the bonus I was able to win 800 euros and applied for a payout (2x400 euros)

the next day my casino account was blocked without any notification. i tried to contact the casino via email but they just don't respond to my emails and i don't get any reply

i am already verified and it was my first withdrawal at this casino

hallo

ich habe in diesem casino mit einen 100 protzent einzahlbonus eingezahlt und nach umsetzung des bonus 800 euro gewinnen können und diese zur auszahlung beantragt (2x400 euro)

am nächsten tag war mein casino konto gesperrt ohne das ich darüber informiert wurde.ich habe versucht das casino zu kontaktieren per email aber es reagiert einfach nicht auf meine emails und ich erhalte keine antwort

ich bin bereits verifiziert und es war meine erste auszahlung in diesem casino

Hello fowi30,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winstoria Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When exactly did they close your account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello fowi30,

If they decided to close your account in a different sister casino without the option to register in any of their group's casino, the complaint seem irrelevant against Winstoria Casino. The group decided to block your access to their casino while you were playing in a different casino.

The complaint will be now closed as it is not related to Winstoria.