Woopwin Casino - Los retiros de los jugadores se han retrasado.

Hello I have two payouts at Woopwin since 09/08/2022.

I'm fully verified and always get the payouts beforehand, this time I'm always put off, it's hot in progress.

played without a bonus.

please i need your help

Hallo habe zwei Auszahlungen bei Woopwin seit dem 08.09.2022.

bin vollständig verifiziert und vorher immer die Auszahlungen erhalten diesmal werde ich immer vertröstet, es heiss ist in Bearbeitung.

habe ohne Bonus gespielt.

bitte ich brauche eure hilfe.

Dear Yigabr2008,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawals. Do I understand correctly that both withdrawals have been requested on the 8th of September?

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Knowing that you have completed KYC verification successfully and had your withdrawals approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

The point is that Woopwin assured me that it would be paid out within 48 hours. This did not happen and I am put off all the time.

I have always received my payments after 12 hours. I'm fully verified!

I ask you to accept it now and contact Woopwin

Es geht darum das Woopwin mir versichert hat das es innerhalb von 48 Stunden ausgezahlt wird. Dies geschah nicht und ich werde die ganze Zeit vertröstet.

ich hab sonst meine Auszahlungen immer nach 12 Stunden erhalten. Ich bin vollständig verifiziert!

ich bitte dich es jetzt anzunehmen und Woopwin zu kontaktieren

Das schreiben die mir seit tagen

Hello Yilmaz,

Thank you for your email,

With reference to your email. as we can see, your withdrawal is in progress. All withdrawals are processed sequentially and may take up to 48 business hours. Depending on the workload of our finance department, these can of course also be processed faster.

We will notify you by email once your withdrawal request has been processed.

Please do not hesitate to contact us via email 24/7 or via live chat active everyday from 10h00 until 23h00 CET if you need any further assistance!

Best regards,

 WoopWin Casino.

Diese Aussage bekomme ich jeden Tag im Live Chat.

I have already forwarded your request to the specialist department, you will receive an update soon vie e-mail regarding your withdrawal.

10:22

I fully understand your frustration, Yigabr2008. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

sucks. Would be great if you do something now. I still have the same statement that I get a response today but it doesn't happen. I beg you please write to me

Ist Scheisse. Wäre toll wenn ihr jetzt was unternimmt. Ich habe bis heute die selbe Aussage das ich heute eine Rückmeldung bekomme aber es passiert nicht. Ich bitte euch schreibt die mal an bitte

Thank you very much, Yigabr2008, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Woopwin Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear Yigabr2008,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite a Woopwin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Woopwin Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Yigabr2008,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas