ZetCasino - El retiro del jugador ha sido retenido.

After asking me for a lot of photo documents over and over again, they told me that players who connect from their home PC do not pay but only those who use a mobile phone or public wi-fi. Dishonest

Dopo avermi chiesto una marea di foto documenti più e più volte, mi hanno detto che non pagano i giocatori che si collegano dal pc di casa ma solo quelli che usano il telefonino o i wi fi pubblici. Disonesti

Dear Riccardo,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m very sorry to hear about your problem.

I hope I understood correctly that you have been accused of using the VPN.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please confirm that you have never used VPN (Virtual Private Network) to alter your location? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.

The problem with using the VPN is that you might be involuntarily connected to another IP address which is related to a different casino account in the same gambling establishment, hence, it seems as you created multiple accounts from one IP address. Or, on the other hand, a player might be using VPN to hide that they’re accessing casino’s website from a restricted jurisdiction.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Hi, thanks for your interest. I have never used private connections or anything else they accuse me of. I have always connected using a normal connection (usually with a chrome browser). Theirs are just excuses for not paying. Good day

Ciao, grazie per l'interessamento. Non ho mai utilizzato connessioni private o altro di cui mi accusano. Mi sono sempre collegato utilizzando una connessione normale (di solito con browser chrome). Le loro sono solo scuse per non pagare. Buona giornata

Thank you very much, Riccardo, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks to you for your availability and interest. Have a nice day 🙂

Grazie a voi per la disponibilità e l'interessamento. Buona giornata 🙂

Hello Riccardo,

I looked at your complaint and will do my best to help you. I would like to invite ZetCasino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello,

Thank you for contacting us.

We are sorry to hear that you experienced inconvenience on our website. You can be assured that we are constantly striving to improve our services and your feedback is greatly appreciated.

We can confirm that the account has been fully verified today. We appreciate player’s cooperation on this matter. The payments are planned to be processed soon, please feel free to contact our support team to get the schedule.

Please let us know if you need any further information.

With best regards,

ZetCasino

I am glad that the matter has been resolved. I am a player like many others and to tell the truth I did not understand all these problems for the payment of a small sum of 180 euros. Once a refund is received, I will review the reviews made on your site. Also, as I really like how zetcasino is structured, I will continue to play on your platform. Thanks also to Guru for the intervention. Goodbye and have a nice day

Sono contento che la questione si sia risolta. Io sono un giocatore come tanti e a dire il vero non capivo tutti questi problemi per il pagamento di una piccola somma da 180 euro. A rimborso ricevuto, rivedrò le recensioni fatte sul vostro sito. Inoltre, siccome mi piace davvero come è strutturato zetcasinò, continuerò a giocare sulla vostra piattaforma. Grazie anche a Guru per l'intervento. Saluti e buona giornata

Dear Riccardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello, I have already provided all the information and as I have already written above, the question has been resolved. I received the wire transfers. Thank you all

Ciao, ho gia fornito tutte le indicazioni e come ho gia scritto sopra, la questione è stata risolta. Ho ricevuto i bonifici. Grazie a tutti

Dear Riccardo,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru