Zinkra Casino - El retiro del jugador se retrasó debido a un problema con el depósito.

These guys are holding my money I won on free spins and completed the wagering requirements too cash out and then told I had to make a deposit so I go to make a deposit and now they are saying they never received or that its pending and it was a deposit only so i coukd witbdrawl my winnings these guys are scammers its actually sad to see this happen i won fair and square

Hello Braxypoo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Zinkra Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Was this your first ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear Braxypoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.