Zodiacbet Casino - El depósito del jugador nunca ha sido acreditado a su cuenta.

Hello, yesterday I deposited 2x 300 euros at this casino via click bank transfer.

Unfortunately, the 600 euros were not credited to my account.

The customer chat always responds with standard answers.

I don't want to continue playing at this casino either and I want my money back

I have proof of payment.

Hallo ich habe gestern 2x 300 Euro bei diesem Casino über click Banktransfer eingezahlt .

Leider wurden die 600 Euro nicht auf mein Konto gutgeschrieben.

Der Kundenchat reagiert immer mit Standard Antworten.

Ich möchte auch nicht weiter bei diesem Casino spielen und mein Geld zurück

Entsprechende Zahlungsnachweise habe ich .

Dear vgedik61,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hello ,

I have already contacted the payment provider and explained the case to him.

He has already answered me:

Hallo ,

Ich habe mit dem Zahlungsanbieter schon Kontakt aufgenommen und ihm den Fall geschildert.

Er hat mir auch schon geantwortet:

Thank you for your reply, vgedik61. Well, it seems that the transaction might be stuck somewhere in an intermediary bank. I would suggest that we wait for the investigation of Click support and possibly you could contact your bank as well as this might help you receive faster results or at least more information about what could cause the delay.

Please, keep me informed about any further developments. Thank you.

Dear vgedik61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.