Zodiacbet Casino - Las ganancias del jugador son confiscadas debido a un reclamo de fraude de bonificación.

I deposited 25 euros at Zodiac Bet, which was converted into 75 euros of bonus credit. I played with this pure bonus money for a day until Zodiac Bet converted it into 250 euros in real money.

I have photos of this.

After that, I continued playing and requested a withdrawal of 300 euros. After more than a week of review, they simply claimed there was bonus fraud, which is completely unfounded and unfair, as I only played with the converted money. I had 300 euros in real money in the withdrawal process and left 100 euros real money in my account to continue playing. I logged on, and suddenly my withdrawal was denied, and I only had 25 euros left in the account... 375 euros were unfairly taken from me by Zodiac Bet with the baseless accusation of bonus fraud.

Habe 25 Euro bei Zodiac Bet eingezahlt, dies wurde in 75 Euro Bonusguthaben umgewandelt. Daraufhin habe ich mit diesem reinen Bonusgeld einen Tag lang gespielt bis mir von Zodiac Bet das Bonusgeld umgewandelt wurde in 250 Euro Echtgeld.

Fotos habe ich davon.

Daraufhin habe ich damit weitergespielt und 300 Euro auszahlen lassen. Nach über einer Woche Prüfung hat man dann einfach behauptet es gäbe Bonusgeldbetrug was völlig grundlos und Unfair ist, da ich einfach nur mit dem umgewandelten Geld gespielt habe. 300 Euro Echtgeld wahren im Auszahlungsweg und 100 Euro Echtgeld zum Weiterspielen hatte ich im Konto gelassen. Ich gehe On und auf einmal wurde meine Auszahlung abgelehnt und ich habe nur noch 25 Euro auf dem Konto ... 375 Euro wurden mir von Zodiac Bet grundlos gestohlen mit dem unsinnigen Vorwurf von Bonusbetrug direkt entwendet.

Dear Sentex87, 

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. From the email you received from the casino, it seems that you breached the maximum bet rule.

Our position towards maximum bets is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. 

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.f@casino.guru. 

If there is any other relevant communication between you and the casino, please send it as well. 

Thank you in advance for your reply. 

Best regards, 

Veronika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Dear Sentex87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.