ZotaBet Casino - Los retiros de los jugadores se retrasan.

I would like to report a problem with a withdrawal at Zotabet. I have been a customer at the casino for several months and am fully verified.

I recently won approximately 5000 Euros and wanted to withdraw it.

Since the casino only allows withdrawals in increments of 1000 Euros, the amount was split.

As you can see in the screenshot, my requests for 3000 (each of 1000 euros) have not yet been processed. The status has been "In Progress" since February 13.

As you can also see, later requests using the same withdrawal method have been processed (e.g., February 14 "Accepted").

Neither the support nor the VIP manager can help and suggest that the issue is with my bank. They are not willing to provide me with a Skrill Payment ID, so that I can try to resolve the issue directly with Skrill. What also seems strange to me is that later requests have already been processed, while the 3000 Euros are still "In Progress".

I kindly ask for your assistance.

Thank you very much

Ich würde gern ein Problem mit einer Auszahlung bei Zotabet melden. Ich bin schon seit bereits mehreren Monaten Kunde bei dem Casino und voll verifiziert.

Ich habe kürzlich einen Gewinn von ca. 5000 Euro gehabt und wollte auch auszahlen.

Da man bei dem Casino in nur 1000 Euro schritten auszahlen kann, wurde die summe aufgeteilt.

Wie sie am Screenshot sehen können, wurden meine Anfragen von 3000 (Jeweils 1000 euro) nocht nicht erledigt. Der Status befindet sich seit 13 Februar "In Progress"

Wie sie auch sehen können, wurden spätere Anfragen über die Selbe Auszalhungsmethode erledigt. (z.b. 14 Februar "Aktzeptier).

Weder der Support noch der VIP Manager können helfen und meinen, dass das Probme bei meiner Bank ist. Eine Skrill Payment ID wollen sie mir nicht zur verfügung stellen, damit ich das Problem direkt mit Skrill versuche zu lösen. Was für mich auch komisch ist, dass spätere Anfragen schon erledigt worden sind und die 3000 Euro immer noch in progress.

Ich bitte um hilfe.

Vielen Dank

Dear darkic1987,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hi, then how do you explain that subsequent requests are accepted and dealt with? If you look at the screenshot, there are requests from a later date that were completed.

Hi, wie erklären sie dann, dass spätere Anfragen akzeptiert und erledigt sind? Wenn sie am Screenshot schauen, gibt es Anfragen von einem Späteren Zeitpunkt die erledigt wurden.

Hi darkic1987,

As mentioned before, here at Casino.Guru, we allocate a two-week timeframe to address delayed payment cases. We initiate contact with the casino only after this two-week period from the withdrawal request. It's essential to note that we refrain from reaching out to casinos prematurely, and the majority of cases are successfully resolved within this specified duration. To keep you in the loop, I'll set a timer for an additional 3 days, bringing us to the two-week mark since your withdrawal request. If there are no updates by then, we'll proceed to contact the casino on your behalf.

Thanks for the update - I'll wait

vielen Dank für das Update - ich warte

After almost 2 weeks, all 3 requests were canceled today with the note that there was a technical problem - I was told to request the payout again...

Nach fast 2 Wochen wurden heute alle 3 Anfragen storniert mit dem Vermerk, dass es ein technisches Problem gab - mir wurde gesagt ich soll die Auszahlung wieder ansuchen…

Everything was paid off today

Heute wurde alles ausbezahlt

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, darkic1987, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru