18bet Casino - El jugador tiene problemas para completar la verificación de la cuenta.

I have now for 4 days tried to make withdrawals, they asked me for documents that I have sent in for verification but they request 1 last thing with date and address which is impossible to get in Sweden, I have sent in exactly the same document to casinowinbig where all documents were approved then I got the money the same day from casinowinbig,

I want the money I won at 18bet and I'm absolutely not happy with how they handled the process,

Jag har nu i 4 dagar försökt att få göra uttag , dem begärde av mig dokument som jag har skickat in för verifiering men dem begär 1 sista sak med datum samt adress vilket är omöjligt att få fram i Sverige, jag har skickat in exakt samma dokument till casinowinbig där alla dokument blev godkänd därefter fick jag pengarna samma dag ifrån casinowinbig ,

jag vill ha pengarna som jag vunnit på 18bet och jag är absolut inte nöjd med hur dem skött processen ,

Additional comments of the player:

"Hi for 4 days I have been waiting for my withdrawal which is not approved they requested documents from me which I have sent in and 1 document has been denied several times due to dates not included but I have sent the same document to winbigcasino and there was approved and I got withdrawal the same day, I am absolutely not happy with how they handle me as a customer, I want my money now I have gone in and lost 150 euros due to them winning out on time"

Dear Tullenii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

A Bank account statement issued from your bank containing the following information:

Bank details (name of bank, bank address, SWIFT / BIC code of the bank)

Customer details (names, address)

c. Account details (IBAN

d. Date of issue (should be issued in the last 90 days)

This is the last document you request, I have sent in exactly what is needed to verify my account, I have sent the same document to other casino websites that are approved, but yours is not approved, why?

A Bank account statement issued from your bank containing the following information:

a. Bank details (name of bank, bank address, SWIFT/BIC code of the bank)

b. Customer details (names, address)

c. Account details (IBAN

d. Date of issue (should be issued in the last 90 days)

Det hör är sista dokumentet som ni begär jag har skickat in exakt det som behövs för att verifiera mitt konto , jag har skickat samma dokument till andra kasino hemsidor som är godkänt men just eran är inte godkänd varför?

I have sent in the last document that they requested I hope it will work now otherwise I will write back here we can wait a bit

Jag har skickat in sista dokumentet som dem begärde jag hoppas det kommer funka nu annars så skriver jag tillbaka här vi kan avvakta lite

Thank you, Tullenii, for the update. Please keep me informed about any further developments.

Case resolved thanks for the help

Ärendet löst tack för hjälpen

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tullenii, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru