1xBet Casino PE - El jugador tiene problemas para completar la verificación de la cuenta.

good evening,

normally I was withdrawing without the need to send my documents. After that, when I wanted to withdraw, they asked me for my documents, which I attached, then they asked me for my account statement, which I already attached today, September 26, this account statement took a long time to arrive.

The method that I use is the effective payment method which does not provide the data of the 1xbet company at the time I make the deposit. I don't have an adequate response from them, they only respond the same as always and they don't tell me what is missing, I already sent them everything, including other documentation. My winnings are not a bonus or anything like that, I have deposited and won, I have been playing in the casino for years

buenas tardes,

normalmente estaba retirando sin necesidad de enviar mis documentos . Luego de ello cuando quise retirar me pidieron mis documentos lo cual adjunte luego me pidieron mi estado de cuenta lo cual ya adjunte el día de hoy 26 de setiembre este estado de cuenta se tardo en llegar .

el metodo que yo uso es el pagoefectivo método el cual no proporciona los datos de la empresa 1xbet al momento que realizo el deposito . No tengo respuesta adecuada por parte de ellos solo te responden lo mismo de siempre y no me dicen que esta faltando ya le envié todo hasta demás documentación . Mis ganancias no son de bono ni nada de eso eh depositado y ganado vengo jugando ya años en casino

Dear Jhon123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jhon123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.