22bet Casino - El jugador está luchando por retirar sus ganancias debido a la verificación en curso.

Hi I am writing here because I have a problem with 22bet to withdraw funds from the sports account. I promise that I have sent all the necessary documents both in pdf jpg format all the bank statements but still after about 1 month I cannot withdraw my funds. To deposit I was able to deposit about 1500 € without problems now that I ask to withdraw I am really disgusted with this site. Can you help me please? Thank you very much

Salve scrivo qui perché ho un problema con 22bet per prelevare fondi dal conto sport.premetto che ho inviato tutti i documenti necessari sia in formato pdf jpg tutti i resoconto bancari ma tutt'ora dopo 1 mese circa non posso prelevare i miei fondi.per versare ho potuto versare circa 1500€ senza problemi ora che chiedo di prelevare non riesco sono veramente disgustato da questo sito.mi potete aiutare per favore?Grazie Mille

Dear Alessandro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Have you been advised what caused delay? Have you accumulated your winnings with or without active bonus?

Looking forward to hearing from you.

Best regards,

Petronela

Hi first of all if you read my message above the problem is not for the casino! I wrote casino because there was no way to write! It concerns the withdrawal method which has not been activated yet after 25 days after I sent all the data needed to activate it! other people on the web have complained that they have had the same problem as me! stalling after 25 days is a shame and little seriousness! now it is in the works since yesterday I want to see how long it still takes to activate the withdrawal method! 👍

Salve innanzitutto se legge il mio messaggio di sopra il problema non è per il casinò!ho scritto casinò perché non c'era modo di scrivere!riguarda il metodo di prelievo che non mi è stato ancora attivato dopo 25 giorni dopo che ho mandato tutti i dati necessari per attivarlo!altre persone nel web si sono lamentate che hanno avuto il mio stesso problema!temporeggiano dopo 25 giorni è una vergogna e poca serietà!adesso è in lavorazione da ieri voglio vedere quanto tempo serve ancora per attivare il metodo di prelievo!👍

I’m really sorry, Alessandro, but I still don’t understand the whole issue. Was you account verified but you are experiencing difficulties selecting your preferred payment method to withdraw your winnings?

Let me explain! For about 25 days I have been writing via email with the security@22bet.com service to confirm my user profile and then be able to withdraw my funds that are blocked! I have sent all the necessary documents that they asked me , bank report in PDF personal documents all the necessary that they asked me, but 25 days have not yet activated the withdrawal method and my funds are blocked in the sports account! it is unacceptable! truly amazing how they are treating me after having paid € 1500!

Mi spiego meglio!Da circa 25 giorni che scrivo tramite email con il servizio di security@22bet.com per confermare il mio profilo utente e per poi così poter prelevare i miei fondi che sono bloccati!ho mandato tutti I documenti necessari che mi hanno chiesto,resoconto bancario in PDF documenti personali tutto il necessario che mi hanno chiesto,ma tutt'ora passati 25 giorni non mi hanno attivato il metodo di prelievo e miei fondi sono bloccati nel conto sport!è una cosa inaccettabile!veramente incredibile come mi stanno trattando dopo avere versato 1500€!

Thank you very much, Alessandro, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Alessandro,

I looked at your complaint and will do my best to help you. I would like to invite 22bet Casino into this conversation. Can you please specify what is the problem with player’s verification and why isn't he able to withdraw his winnings?

Hey!

Last cashouts for Alessandro866 were approved, he should receive the money shortly.

Sorry about the delay.

Dear Alessandro,

please let me know when you'll receive your winnings.

Dear Alessandro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi yes I received the withdrawals made with visa card but with bank transfer it was not possible. Anyway I changed my mind 22bet.com pays the bets! Thank you very much for the resolution!

Salve si ho ricevuto i prelievi effettuati con carta visa ma con bonifico bancario non è stato possibile. Cmq mi sono ricreduto 22bet.com paga le scommesse!grazie mille per la risoluzione!

Dear Alessandro,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam