22bet Casino - El jugador tiene problemas para completar la verificación de la cuenta.

As a user I have wagered, deposited and withdrawn from time to time. The last payment was blocked because they requested an E / C of the prepaid card, with which I had already transacted, which I cannot produce because it is anonymous. I therefore request the release of my funds considering that before the block they allowed me all incoming and outgoing transactions.

Come utente ho di volta in volta scommesso, versato e prelevato. L'ultimo versamento mi è stato bloccato perché hanno richiesto un E/C della carta prepagata, con cui già avevo transato, che non posso produrre perché la stessa é anonima. Richiedo pertanto lo sblocco dei miei fondi considerato che prima del blocco mi hanno consentito tutte le transazioni in entrata ed uscita.

Dear ramio17081960,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification? Were your actual winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thanks first of all for the immediate response.

I state that with the Kyc documentation everything is regular.

With the site I have also withdrawn several times without any problem and most of the movements in the deposit were carried out with the aforementioned prepaid card and, being also equipped with Iban, I also withdrawn with credit on it. The blocking of the account was just a pretext because I was starting to be active.

Finally, I add that in any case on the prepaid card (today I no longer have it because I had to replace it as I no longer trusted them) only the header was missing but the remaining identification data were there and I had sent a copy.

Thanks and I look forward to it.

Grazie innanzitutto dell'immediata risposta.

Premetto che con la documentazione Kyc è tutto regolare.

Con il sito ho anche prelevato più volte senza alcun problema e la maggior parte della movimentazioni in deposito sono state effettuate con la carta prepagata citata e, essendo anche dotata di Iban, ho anche prelevato con accredito sulla stessa. Il blocco del conto è stato solo un pretesto perché iniziavo ad essere attivo.

Aggiungo in ultimo che comunque sulla prepagata (oggi non ne sono più in possesso perché l'ho dovuta sostituire in quanto non mi fidavo più di loro) mancava solo l'intestazione ma i restanti dati identificativi c'erano e ne avevo mandato copia.

Grazie ed attendo fiducioso.

Did I understand correctly that verifying the payment method seems to be the only obstacle between you and your winnings? YES

Have you submitted all other personal documents required for verification? YES

Have your actual winnings been accumulated with or without an active bonus, please? WITHOUT BONUS

Ho capito bene che la verifica del metodo di pagamento sembra essere l'unico ostacolo che si frappone tra te e le tue vincite? SI

Hai presentato tutti gli altri documenti personali richiesti per la verifica? SI

Le tue vincite effettive sono state accumulate con o senza un bonus attivo, per favore? SENZA BONUS

Only now I have noticed the disputed amount: the exact one is 805.93 euros (eight hundred and five euros / 93).

Thank you.

Solo ora ho notato l'importo contestato: quello esatto è euro 805,93 (euroottocentocinque/93).

Grazie.

Dear ramio17081960,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello,

We appreciate your inquiry and your question regarding this matter. We recognize the significance of verification and the necessity of requesting the required documents to uphold the security of our gaming platform. In this particular instance, we requested documents from the player, which were not submitted. Subsequently, the player initiated a chargeback.

The Chargeback process typically involves a certain timeframe, and the final outcome is contingent upon the decision made by the payment system or the bank responsible for initiating the chargeback.

Ok

Dear ramio17081960,

Could you please confirm if you initiated the chargeback?

Unfortunately, if a chargeback is requested (which is considered forbidden), there is not much we can do.

Dear ramio17081960,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.