7BitCasino - El depósito del jugador nunca ha sido acreditado en su cuenta del casino.

Hey!

I made a deposit on July 11, 20 using the Rapid Transfer deposit method to that casino and the deposit did not appear in my account. The statement still reads "pending" even if the deposit should have been immediate. That amount was immediately debited from my bank account. In addition, a message came from the payment intermediary stating that the payment had been made successfully. I have repeatedly been in contact with the casino and have sent several times a screenshot, as well as the payment transaction (the bank) that masunvälittäjän (Skrill) notification of successful transfer. The casino will ask for them again and again and promise to get back to you as soon as possible. However, nothing happens. And there is no response to contact requests. So can you help.

Hei!

Talletin 11.7.20 Rapid Transfer talletustapaa käyttäen kyseiseen kasinoon eikä talletus ilmestynyt tililleni. Tiliotteessa lukee edelleen "odottaa" , vaikka talletuksen olisi pitänyt olla välitön. Pankkitililtäni kyseinen summa veloitettiin heti. Lisäksi maksunvälittäjältä tuli viesti , että maksu on suoritettu onnistuneesti. Olen useaan kertaan ollut kasinoon yhteydessä ja lähettänyt useaan kertaan kuvakaappauksen , sekä maksutapahtumasta (pankki) että masunvälittäjän (skrill) ilmoituksen onnistuneesta siirrosta. Kasino pyytää niitä uudestaan ja uudestaan ja lupaa palata asiaan mahdollisimman pian. Mitään ei kuitenkaan tapahdu . Eikä yhteydenottopyyntöihin reagoida mitenkään. Voitteko siis auttaa.

Hello,

Thank you very much for submitting your complaint and for forwarding payment receipt and the relevant communication. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider, as you’ve done already. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have deposited any funds into your account in the past using the same payment method? I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

The situation remains the same. A couple of hours ago I was in a chat connection and in response again that the deposit was waiting and promised to contact me "as soon as possible".

Hello O ******

Tilanne edelleen sama. Pari tuntia sitten olin chatyhteydessä ja vastauksena jälleen ,että talletus odottaa ja luvattiin ottaa yhteyttä "niin nopeasti kuin mahdollista".

Terv. O******

Yes, I talettanut before, in the same way. Once before there came a slight delay.

Kyllä olen talettanut ennenkin samalla tavalla. Kerran aikaisemmin tullut pientä viivytystä.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Good thing. Let's hope for the best.

Hyvä juttu. Toivotaan parasta.

Hello,

I looked at your complaint and will do my best to help you. I would like to invite 7bit Casino into this conversation. Please, can you explain why is player's deposit payment still pending?

Hello Petri,

Thank you for sharing your experience and apologies for any troubles.

As this matter does require Skrill support team investigation, we’ve been waiting for the update and there is no one so far. We are terribly sorry for any delays and we will make it right and credit your account with missing deposit amount worth 25 EUR right away not to keep you waiting.

Hurry up to log in to your Casino account and kick off having fun with 7BitCasino.

Best Regards,

7BitCasino Team

Dear Oblomov,

Casino states that they credited your account with €25. Is this acceptable for you? Can I consider this complaint as solved?

Yes. The matter has been resolved on my behalf. Many thanks for the help CASINO GURU and Wiliam !!

Kyllä. Asia on ratkaistu minun puolesta. Suuret kiitokset avusta CASINO GURU ja Wiliam!!

Dear Oblomov,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam