888 Casino - El jugador tiene dificultades para completar la verificación de la cuenta.

In fact, in my 888 casino account I had exactly 650 dollars for withdrawal balance, which is around 3140 reais. I don't know what's going on, they temporarily deactivated my account and I'm very worried about my balance that was there. I sent a message to an agent to clarify my doubts and made it clear that I was concerned about the delay in verifying my account, I talked to him and explained that I had deposited my savings, which was 677 reais, at the 888 casino in order to be able to make a extra balance. He simply deactivated my account and I don't know what will happen to my balance. I want information on what they are going to do about why I haven't done anything illegal and they treat me this way. Please help me to resolve this situation.

Na verdade , na minha conta da cassino 888 tinha exatamente 650 dólares para saldo de saque , que dá entorno de 3140 reais . Não sei que está acontecendo desativaram minha conta temporariamente e estou muito preocupado com meu saldo que estava lá. Mandei mensagem para um agente para esclarecer minhas dúvidas e deixei bem claro que estava preocupado em relação a demora que estava para a verificação da minha conta , conversei com ele e expliquei que tinha depositado minha poupança que era 677 reais no cassino 888 para conseguir fazer um saldo a mais . Ele simplesmente desativou a minha conta e eu não sei oque vai acontecer com meu saldo . Quero obter informações do que eles irão fazer a respeito por que não fiz nada de ilegal e me tratam dessa forma . Peço que me ajudem a resolver essa situação por favor .

Dear Italo2019,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much . I understand that part of the check. On the 8th my identity had been verified, but I deposited my balance on the 13th after that I needed verification of another document, I sent my driver's license and it was denied. I got in touch with the chat and explained that I wanted to withdraw my balance, I explained the situation and he blocked my account for "responsible gambling". After that, I got in touch here with the complaint, which already made it a little easier, as it sent an email from the safe box because the 888 casino had left me without knowing where I went wrong. I entered the safe box there is my only "access" to my account, I submitted the utility bill which was approved. Right away in the safe box there were 3 options ( passport , ID , driver 's license ) so I thought I had to resend another document , after that they keep asking me to wait 3 days to verify it again , and I just needed the release of the account because the document had already been verified. I sent it yesterday and I'm waiting. My real problem is communication to explain the situation, why blocking the account without reason is something to really worry about. But I believe that my problem will be solved , as soon as it is solved I will let you know here .

Muito obrigado . Eu entendo essa parte da verificação . Dia 8 a minha identidade havia sido verificada , mas depositei o meu saldo dia 13 após isso precisava de verificação de outro documento , enviei a minha carteira de motorista e ela foi negada . Entrei em contato com o chat e expliquei falei que estava querendo sacar o meu saldo , expliquei a situação e ele bloqueou a minha conta pelo " jogo responsável " . Após isso entrei em contato aqui com a reclamação, que ja facilitou um pouco mais , pois mandou um email do caixa seguro por que o cassino 888 tinha me deixado sem saber onde errei . Entrei no caixa seguro por lá é meu único " acesso " a minha conta , enviei a conta de serviços públicos que foi aprovada . Logo de cara no caixa seguro estava 3 opções ( passaporte , id , carteira de motorista ) aí pensei que eu tinha que reenviar outro documento , após isso ficam sempre me pedindo pra esperar 3 dias para verificar ela novamente , sendo que só precisava da liberação da conta pois o documento já tinha sido verificado . Enviei ontem e estou aguardando . O meu problema mesmo é comunicação para explicar a situação , por que se bloqueam a conta sem motivos é algo realmente para se preocupar . Mas creio que vai ser resolvido o meu problema , assim que estiver resolvido aviso aqui .

Today unfortunately they didn't solve my problem, documents that are accepted and I can't withdraw my balance. always the same answer that the department will contact me, it is really very frustrating the treatment of casino 888. There is no transparency with customers.

I'll wait a few more days to see their positioning. If it still doesn't solve my problem, I'll post everything that's happening on every possible complaint site. Because people don't deserve to go through a situation as negative as this one.

Hoje infelizmente não resolveram meu problema , documentos que estão aceitos e não posso sacar meu saldo . sempre a mesma resposta de que o departamento vai entrar em contato comigo , realmente é muito frustrante o tratamento da cassino 888 . Não tem transparência alguma com os clientes.

Vou aguardar mais alguns dias parar ver o posicionamento deles . Se continuar sem resolver meu problema , vou colocar tudo oque está acontecendo em todos os sites de reclamações possíveis . Pois as pessoas não merecem passar por uma situação tão negativa quanto essa .

There was progress regarding my withdrawal, due to my account being closed my only way to withdraw is via transfer. I sent an email explaining the reason and they checked my case, asked for my details for a bank transfer. I sent the data and will wait in the next few days to see if I can make the withdrawal. I will always be updating here, until the problem is solved.

Houve um progresso quanto ao meu saque , devido a minha conta está encerrada meu único meio de efetuar o saque é via transferência. Enviei um e-mail explicando o motivo e verificaram meu caso , pediram meus dados para uma transferência bancária . Enviei os dados e vou aguardar nos próximos dias para ver se consigo efetuar o saque . Sempre estarei atualizando aqui , até a solução do problema .

Thank you very much, Italo2019, for all the updates. I will be waiting for your confirmation regarding successful withdrawal patiently

Petronela , negotiations with the 888 casino continue , I sent my bank details and they asked me for 72 hours , then another 72 hours . I'm being patient and I'm waiting for it to be resolved in the friendliest way possible, I would like you to leave this complaint open until the balance I have at 888 casino is deposited into my account, also because their payment methods are very time consuming and I don't know if they will make the payment or if they will prevent my withdrawal. Thank you for helping me , I will always be updating you with the information I receive .

Petronela , as negociações com o cassino 888 continuam , enviei meus dados bancários e me pediram 72 horas , depois mais 72 horas . Estou sendo paciente e estou esperando resolver da maneira mais amigável possível , gostaria que você deixasse esta reclamação em aberto até que o saldo que tenho no cassino 888 seja depositado em minha conta , até por que os métodos deles de pagamento são muito demorados e não sei se eles vão efetuar o pagamento ou se irão impedi o meu saque. Obrigado por me ajudar , sempre estarei atualizando você das informações que recebo .

We understand that you are awaiting confirmation of your withdrawal from the casino. We hope that the process will be completed promptly, and that you receive your funds without any delays.

If you encounter any issues or delays with your withdrawal, we recommend that you keep the casino informed and provide any necessary documentation to support your claim. In most cases, casinos will do their best to address and resolve any issues with withdrawals as quickly as possible.

Thank you for your patience and understanding in this matter. We wish you the best of luck with your withdrawal and hope that any issues are resolved to your satisfaction. Please keep us informed about any further developments.

Good morning, I will update you again. The casino sent me an email saying that my balance will be deposited in my approved bank account, I'm just waiting for the receipt to finalize this case. The casino asked me for 11 days including the weekends, but in many cases I've seen here you ask for 14 days, I'll wait for this period.

Bom dia , irei te atualizar novamente . O cassino me mandou um e-mail falando que o meu saldo vai ser todo depositado na minha conta bancária que foi aprovada , estou apenas aguardando o recebimento para finalizar este caso . O cassino me pediu 11 dias contando os finais de semana , só que em muitos casos que já vi aqui vocês pedem 14 dias , irei aguardar este período .

Petronela, I'm going to need your help. This 888 casino is the biggest scam ever, they don't just find every excuse in the world not to pay their customers. I've been cooperating for days sending data, emails and everything they ask me for, when I think everything is right, here they come asking me for data again. On 04/30/2023, after many days of waiting, they sent me an email confirming the withdrawal. I'll leave the image below, which even an attendant told me to wait for the 11 days. quiet was waiting.

But this morning they send me another email, asking again for data to make the withdrawal, I'll leave the image below:

This is without a doubt the worst casino in the world, I don't know why such a good rating here on the site. They simply make fun of us, they take 3 days to answer an email, they don't meet the deadline they ask for, attendants who give different information all the time, close the customer's account, one thing they are only good when people do the deposit . But when it comes to withdrawing your winnings it is a complete scam. I asked to be paid on the pix if the bank account is not possible, nor do I have that option. I ask you to please help me withdraw my winnings, I have a lot of evidence against this dirty casino house.

Petronela , vou precisar da sua ajuda . Esse cassino 888 é a maior farsa que tem , eles não simplesmente acham todas as desculpas do mundo para não pagar os clientes . Estou a dias cooperando enviado dados , e-mails e tudo que me solicitam , quando eu penso que está tudo certo , lá vem eles me pedirem dados novamente . Dia 30/04/2023 após muitos dias de espera , me mandaram um e-mail confirmando o saque vou deixar a imagem abaixo , que inclusive um atendente me disse para aguardar os 11 dias . tranquilo estava aguardando .

Mas hoje de manhã me mandam outro e-mail , pedindo novamente dados para efetuar o saque,deixarei a imagem abaixo:

Essa é sem dúvidas o pior cassino do mundo , não sei por que uma avaliação tão boa aqui no site . Simplesmente fazem graça na nossa cara , demoram 3 dias para responder um e-mail , não cumprem com o prazo que pedem , atendentes que dão diferentes informações a todo instante , encerram a conta dos clientes , uma coisa eles são bons só quando as pessoas fazem o depósito . Mas quando é para retirar seus ganhos é uma completa farsa . Pedi para me pagarem no pix caso a conta bancária não seja possível, nem essa opção eu tenho . Peço por favor que me ajude a retirar meus ganhos , tenho muitos provas contra essa casa de cassino suja .

Thank you very much, Italo2019, for the update. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessary, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Please keep me informed about any further developments.

Solved the problem, made the payment.

Resolvido o problema , efetuaram o pagamento .

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Italo2019, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru