888 Casino - La cuenta del jugador ha sido bloqueada.

Very strange .. 888 casino disabled my account without warning me and without any reason .

I am waiting for the answer but they didn’t make any effort to answer.I don’t mind they to close my account ,but I want to know what is the reason

Dear Nina46,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Nina46,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Thank you for the respond.No,I don’t require any further assistance. Just want to add that I didn’t have any problems with 888when I was gambling and losing ,but when I started to win good money they suddenly disabled my account . A fortunately the casino doesn’t owe me any money ,they paid my winnings very quickly into my account.. Big difference with Loot casino,the worst that I came across,very brutally the casino refused to pay my money ,rejected my documents without any reason,always were unhappy with my documents that I uploaded 20 times almost .I was forced to play until I lost that poor withdrawal of 189 pounds ,because it was clear that they won’t pay them

Comparing to them ,888 is first class casino in UK

Thank you, Nina46, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Yes,please .

Thank you very much

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nina46, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru