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Good evening, I made a withdrawal request on 2/2 and the approval is still pending. Whenever I contact them, their response is always that it will be completed in 3 days. I asked if any documents were needed for identification, but they said none were required. How long do I have to wait for the money to be credited to my card? I didn't use any bonus and the withdrawal I requested was done using the same method as my deposits. No other casinos delay their withdrawals. Can you help me receive my money? The amount I requested for withdrawal was 220€.

Καλησπέρα, έκανα αίτημα ανάληψης στις 2/2 και ακόμα εκκρεμεί η έγκριση. Σε επικοινωνία μαζί τους η απάντηση είναι συνεχώς πως θα ολοκληρωθεί σε 3 ημέρες. Ρώτησα αν χρειάζεται κάποια έγγραφα για ταυτοποίηση και μου είπαν πως όχι. Πόσο πρέπει να περιμένω ώστε να πιστωθούν τα χρήματα στην κάρτα μου? Δεν χρησιμοποίησα κάποιο μπόνους και η ανάληψη που ζήτησα ήταν με την ιδια μέθοδο που έγιναν και οι καταθέσεις. Σε κανένα άλλο καζίνο δεν καθυστερούν τις αναλήψεις. Μπορείτε να με βοηθήσετε να λάβω τα χρήματα μου ? Ποσό που αιτηθηκα για ανάληψη 220€

Dear Evangelia,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear Evangelia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.