BC.Game Casino - El jugador necesita ayuda para restaurar la cuenta desactivada.

Hi,

I recently deactivated my BC game account. I want to restore my bc account. When I login into the account, it appears verification required.

Please help me in restoring the account

I'd 16571810

Email address tah*****ah9@gmail.com

Name T*****

Dear moinshafi5,

Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you’re having with restoring your BC.Game account.

To help us better understand your situation and assist you effectively, could you please provide the following information:

• When did you deactivate your account?
• Did you receive any emails or notifications from BC.Game regarding the deactivation or the need for verification? If so, please provide details or forward these communications to us.
• What specific verification steps are being requested when you attempt to log in? Have you already tried completing these steps?
• Have you contacted BC game support directly about this issue? If so, what was their response?

Please forward any relevant communication or documents to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I deactivated it 25 days back. When I try to login into my BC account, a pop-up appears on the screen email verification required. The pop-up appears for few seconds and then disappear. I can't do any anything with this, only thing I see is email verification required.

I have not received any email confirmation from BC regarding the deactivation

When I try to reset the passwords, it shows account has security risks

I did self-exclusion from the Game. However, I did not get any email confirmation.

Hi moinshafi5,,

• Could you please advise if any funds are being withheld by the casino?

Thank you.

Yes, I have more than 30k in BC account.

Hi,

This is not possible to restore. The user has self-exluded permanently and we don't/can't reopen any such accounts. This user has told in one of the complaint here on casino guru as well that he is going to self-exclude.

Note: This will be the last reply from our end as there is no actions can be taken from our end.

Best Regards

Panda

Hi BC.Game Casino Team,

That's perfectly fine, we won't ask you to restore a self-excluded account. However, could you please let us know if there are any funds being withheld in the closed account?

Thank you.

Useless

Hey Petronela,

There are no funds in the account that can be withdrawn.

Best Regards

Panda

Hi BC.Game Casino Team,

The player claimed that the account held more than 30K before it was self-excluded. Is this accurate, or does the amount only represent bonus funds?

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Petronela,

As per my last message there are no funds in the users account they already made all withdrawals and bets before they self excluded permanently.

Last balances are like this and both are non withdrawable as they are too low and we cant allow the user back on platform anymore due to our policies:

39.16968695INR

0.21118651BCD

Let me know if you need any further information

Best Regards

BC.GAME

Hi moinshafi5,

• If you believe that there is over $30,000 available for withdrawal, please provide any supporting evidence to petronela.k@casino.guru.

Dear BC.Game Casino Team,

• Could you please send me a screenshot of the player's account showing the visible balance?

Thank you very much.

Hello, Sent via email.

Best Regards,

Panda

Dear BC.Game Casino Team,

Thank you very much for your email.

Dear moinshafi5,

I'm afraid we’ve received supporting evidence from the casino indicating that your remaining balance is very close to zero and therefore not eligible for withdrawal. Please understand that we cannot compel the casino to reopen an account that has been previously self-excluded.

I wish I could provide more assistance. I’m sorry we couldn't help resolve this case, but please don’t hesitate to reach out if you encounter any issues with other casinos in the future. Due to the reasons mentioned above, I will now have to reject this complaint.

Thank you for your understanding.