BetOnline Casino - La cuenta del jugador ha sido deshabilitada.

On 11/4/2021, my account with BetOnline was closed with no apparent reason or explanation. On top of that I still have over $10,000 in funds/winnings that were mine and earned legitimately.

BetOnline refused to give me the money that's rightfully mine that I've won through years of use and wagering through their website. I've been a long time customer and have spent well over $50,000 with them through their casino, sportsbook and poker. But when it came time to pay up and withdrawal my money, they closed my account and kept my money with no explanation whatsoever.

This is not how you conduct a legitimate business. This right here is cheating and scamming. I demand to have my money that's still in my account or else refund me every penny that I've put into this establishment. They know how to take people's money but when it came to pay out they pull out this scheme of closing the account and not paying up.

I have every receipt and communication with them and will be contacting the proper authorities, Attorney General and whoever I need to shut them down and not have anybody else fall victim to them.

I know part of this is my fault for gambling and that's part of what is expected when you sign up and participate in gambling but the money that I still have in there is rightfully mine and should be distributed to me accordingly. This right here is unfair gaming protocol and should be prosecuted or looked at because it's just not right.

Dear Matthew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Matthew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.