Estimado dannyvo,
Muchas gracias por enviar su queja. Lamento escuchar acerca de su problema. Creemos que los juegos restringidos para el juego de bonificación deben bloquearse y esta regla debe aplicarse a nivel de software, es decir, que el software o el sitio web del casino no debe permitir que los jugadores realicen apuestas en los juegos que no se pueden jugar mientras completan las apuestas de bonificación. .
Mientras tanto, revisé los términos y condiciones generales de los bonos, y esto es lo que encontré ( aquí ):
"2.8. Los diferentes juegos y tipos de juegos contribuyen a cumplir los requisitos de apuesta en diferentes grados. Por ejemplo, si un tipo de juego entrega el 100 % de las apuestas, significa que si apuesta 1 €, 1 € contará para completar la apuesta.
A continuación se muestran las tasas de contribución de apuestas de bonificación de los juegos:
Juegos de tragamonedas: 100% (aparte de la lista a continuación que no aporta nada)*
Todos los demás juegos: 0%
*Juegos de tragamonedas:
5 leones, 5 leones de oro, Ankh de Anubis, Betina Bingo, Black Mamba, Big Bad Wolf, Blood Suckers, Book of Dead, Castle Builder, Castle Builder 2, Celebration of Wealth, Coins of Egypt, Cowboys Gold, Creature from the Black Lagoon, Dazzle Me, Dead or Alive, Dead or Alive 2, Demolition Squad, Deuces Wild, Devil's Delight, Diamond Vortex, Doom of Egypt, Eggomatic, Feline Fury, Forsaken Kingdom, Fruit Shop, Fruit Shop Christmas Edition, Gold Volcano, Gonzo's Quest Megaways, dioses griegos, Guns N' Roses, Hercules and Pegasus, Holiday Season, Honey Rush, Hook's Heroes, Hope Diamond, House of Doom, Hugo 2, Immortal Romance, Jackhammer 2, Jimi Hendrix, Jungle Spirit, Koi Princess, Legacy of Dead, Legacy of Egypt, Leprechaun Riches, Lost Relics, Lucky Angler, Max Damage Slot, Money Train 2, Moon Princess, Perfect Gems, Pimped, Planet Fortune, Rainforest Magic, Rainforest Magic Bingo, Reactoonz, Reactoonz 2, Riches of Robin , Rise of Merlin, Rise of Olympus, Robin Hood - Shifting Riches, Royal Masquera de, Safari King, Sahara Nights, Scrooge, Secret of the Stones, Secrets of Atlantis, Simsalabim, Solar Queen, Sweet Bonanza, Temple of Wealth, The Dog House, The True Sheriff, Victorious, Wild O' Clock, Wild Wild Riches, Zombis, juegos de mesa/casino en vivo.
Book of Ra (todas las versiones), Jack and the Beanstalk, Gonzo's Quest, Immortal Romance, The Love Guru, Big Bad Wolf, Crime Scene, Demolition Squad, Greedy Goblins, Jack Hammer, King of Slots, Mythic Maiden, Queen Of Atlantis, Reel Rush, Secret Code, Secret of the Stones, Steam Tower, Book of Dead, The Angler, Victorious, Wild Turkey contribuyen con el 50% de la apuesta para completar la apuesta.
2.9. Nos reservamos el derecho de actualizar esta lista y perder cualquier ganancia si se apuestan fondos de bonificación en estos juegos. "
Espero que podamos ayudarte a resolver tu problema lo antes posible. A la espera de saber de ti.
Atentamente,
petronela
Dear dannyvo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We think that restricted games for bonus play should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering.
Meanwhile, I have checked the general bonus terms and conditions, and this is what I found (here):
"2.8. Different games and game types contribute towards fulfilling wagering requirements to different extents. For instance, if a game type delivers 100% towards wagering, it means that if you bet €1, €1 will count towards completion of the wagering.
Below are the games’ bonus wagering contribution rates:
Slot games: 100% (aside from list below which contribute nothing)*
All other games: 0%
*Slot games:
5 Lions, 5 Lions Gold, Ankh of Anubis, Betina Bingo, Black Mamba, Big Bad Wolf, Blood Suckers, Book of Dead, Castle Builder, Castle Builder 2, Celebration of Wealth, Coins of Egypt, Cowboys Gold, Creature from the Black Lagoon, Dazzle Me, Dead or Alive, Dead or Alive 2, Demolition Squad, Deuces Wild, Devil’s Delight, Diamond Vortex, Doom of Egypt, Eggomatic, Feline Fury, Forsaken Kingdom, Fruit Shop, Fruit Shop Christmas Edition, Gold Volcano, Gonzo’s Quest Megaways, Greek Gods, Guns N’ Roses, Hercules and Pegasus, Holiday Season, Honey Rush, Hook’s Heroes, Hope Diamond, House of Doom, Hugo 2, Immortal Romance, Jackhammer 2, Jimi Hendrix, Jungle Spirit, Koi Princess, Legacy of Dead, Legacy of Egypt, Leprechaun Riches, Lost Relics, Lucky Angler, Max Damage Slot, Money Train 2, Moon Princess, Perfect Gems, Pimped, Planet Fortune, Rainforest Magic, Rainforest Magic Bingo, Reactoonz, Reactoonz 2, Riches of Robin, Rise of Merlin, Rise of Olympus, Robin Hood - Shifting Riches, Royal Masquerade, Safari King, Sahara Nights, Scrooge, Secret of the Stones, Secrets of Atlantis, Simsalabim, Solar Queen, Sweet Bonanza, Temple of Wealth, The Dog House, The True Sheriff, Victorious, Wild O’ Clock, Wild Wild Riches, Zombies, Table/Live casino games.
Book of Ra (all versions), Jack and the Beanstalk, Gonzo's Quest, Immortal Romance, The Love Guru, Big Bad Wolf, Crime Scene, Demolition Squad, Greedy Goblins, Jack Hammer, King of Slots, Mythic Maiden, Queen Of Atlantis, Reel Rush, Secret Code, Secret of the Stones, Steam Tower, Book of Dead, The Angler, Victorious, Wild Turkey contribute 50% of a stake towards completing the wagering.
2.9. We reserve the right to update this list and forfeit any winnings if bonus funds are wagered on these games."
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Traducción automática: