Bets Amigo Casino - El jugador tiene problemas para completar la verificación de la cuenta.

I've been trying to withdraw the money for 3 weeks and I can't, every time they ask for a different document to verify, they do this so that the person can give up withdrawing the money.

Do not play in this casino, worst casino ever. Bad experience.

I don't recommend it to anyone!

Faz 3 semanas que estou tentando sacar o dinheiro e não consigo,toda hora pedem um documento diferente para verificar,eles fazem isso para a pessoa poder desistir de sacar o dinheiro .

Não joguem nesse cassino,pior cassino que existe. Péssima experiência.

Não indico a ninguém!

Dear Sabbotelho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Sabbotelho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Goodnight! I sent the phone receipt and I'm seeing if they will release my withdrawal.

Boa noite! Mandei o comprovante de telefone e estou vendo se eles vão liberar meu saque .

Thank you very much, Sabbotelho, for the update. Please let me know about any further developments.

Dear Sabbotelho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon!

They removed 800 and something from my account for saying that I violated the rule of 25 euros in a bet, I made a new move and finally they paid me, but I do not recommend the bookmaker! A lot of struggle to get the money and that's because I got lucky and managed to recover a part in the casino and withdraw

Boa tarde!

Eles retiraram 800 e pouco da minha conta por dizer que violei não regra de 25 euros em aposta, fiz uma nova jogada e por fim eles me pagaram,mas não indico o casa de aposta! Muita luta para conseguir sacar o dinheiro e isso porque tive sorte e consegui recuperar uma parte no cassino e sacar

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sabbotelho, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru