Bets Amigo Casino - Jugador que enfrenta dificultades para retirar dinero en Bets Amigo.

Hello!

I've been a customer at Betsamigo for a while and have always been able to withdraw without any issues. My account has always been verified and the withdrawal process has always been smooth. However, on 28/04/2024, I requested a withdrawal amounting to 600.00 BRL, and to my surprise, the following day the amount was returned to my Betsamigo account. I contacted them via email and was informed that I needed to send a selfie of me holding my ID and a mobile phone bill showing the number of my registered cell phone.

I sent the documents appropriately and tried to proceed with the withdrawal, yet I still haven't received my money.

Betsamigo is withholding my money and refusing to pay me.

a

Olá!

sou cliente da Betsamigo há um tempo e sempre consegui sacar normalmente. Minha conta sempre foi verificada e sempre saquei normalmente. Porém, no dia 28/04/2024, eu solicitei um saque no valor de 600,00 BRL e, para a minha surpresa, no dia seguinte o valor retornou para a minha conta Betsamigo. Entrei em contato no email e me informaram que eu precisava enviar uma selfie segurando a minha identidade e um comprovante de telefone celular constando o número do meu celular cadastrado.

Eu enviei os documentos corretamente, tentei efetuar um saque, e mesmo assim não recebi.

A Betsamigo está retendo o meu dinheiro e não quer me pagar.

a

Dear rossiglauber,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from Bets Amigo Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru? 

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Hello! Thanks for the feedback.

I will send the screenshot to the email provided.

Olá! Obrigado pelo retorno.

irei enviar a captura de tela para o email informado.

Hello! All good?

Today it has been 14 days since I received my Betsamigo loot. I sent you all the necessary prints.

Olá! Tudo bem?

hoje faz 14 dias que não recebi o meu saquena Betsamigo. Enviei para você todos os prints necessários.

Dear rossiglauber,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bets Amigo Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.