Billy Billion Casino - Documento de dirección del jugador rechazado por el casino.

The casino is not accepting my address verification document..ALL casinos accept this, I have no other options and I don't see why I should need to, as the document I submitted is definitely correct.

Casino akzeptiert Dokument zur Adressverifizierung dient nicht..ALLE Casinos akzeptieren das, ich habe keine andere Möglichkeit und sehe es auch nicht ein, da dieses eingereichte Dokument definitiv richtig ist.

Dear Cutzii,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing with the casino's address verification process.

• To assist you effectively, could you please provide more details on the specific document you submitted for address verification?
• Additionally, if there are any error messages or specific reasons given by the casino for not accepting the document, it would be helpful to know those details.

Your cooperation in providing these details will help us investigate and work towards a resolution.

Moreover, if you have any communication with the casino regarding this matter, please forward it to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The casino has now verified my account and paid it out. But it was still totally inconvenient, I had to go to the bank specifically for it. All other casinos accepted a letter from the bank with the name and address on it, but not this one. It was just about the address verification part. Livechst support was still super rude and arrogant.

Das Casino hat mein Account jetzt verifiziert und ausgezahlt..War aber trotzdem total umständlich, ich musste extra zur Bank fahren dafür..Alle anderen Casinos haben ein Schreiben von der Bank akzeptiert wo der Name und Adresse drauf stehen, nur die nicht. Es ging ja einfach nur um den Teil der Adressverifizierung.Der Livechst Support war trotzdem super unhöflich und arrogant.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Cutzii, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru