BitStarz Casino - El retiro del jugador se ha retrasado.

I am waiting for my bank payout more than 10 days € 8000. Until today nothing has arrived, when I ask in a chat I get the same answer that I have to wait and shouldn't ask anymore.

Support is a disaster.

Withdrawal usually takes 3 to 10 days

Ich warte auf meine bank Auszahlung mehr als 10 Tagen 8000€. Bis heute is nichts angekommen , wenn ich in Chat Frage bekomme ich das gleiche antwort ,dass ich noch warten muss und ich soll nichtehr fragen.

Support ist Katastrophe .

Auszahlung dauert normalerweise 3 bis 10 Tage

Dear mondher,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

My account is already verified, I won without a bonus,

I paid out € 1400 last week and only lasted 1 day, and now I got € 8000 10 days ago and still nothing

MEin Konto ist schon verfiziert , gewinne war ohne Bonus ,

Ich habe letzte Woche 1400€ ausgezahlt und hat nur 1 Tag gedauert , und jetzt 8000€ vor 10 Tage und immer noch nichts bekommen

My account has now been blocked

Mein Konto ist jetzt gesperrt geworden

My account has now been blocked

Mein Konto ist jetzt gesperrt geworden

Thank you very much, mondher, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello mondher.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Dear Bitstarz Casino team and Olle.

Thank you very much for your cooperation. I am extending the timer by 7 days. Please, inform us if there is any new information or if you need more time.

I am extending the timer by 7 days. Please, inform us when there is any new information.

Dear Bitstarz Casino team.

Please, is there any new info about the case?

Hello there,

thank you for the explanation. I am extending the timer by 7 days.

Dear BitStarz Casino team.

Please, is there any new information about the case or should we extend the timer?

I can confirm that I have received the screenshot. I am extending the timer by 7 days.

Hello.

Are there any updates?

Hi guys,

I haven't gotten a reply back yet....I'm involving the owner of the casino at this point as this has been dragging on long enough.

Olle

Hi there,

VOLT has confirmed that no money was drawn from the player's bank account. We're currently speaking to Commerzbank about this.

In the meantime, perhaps the player can show proof that the funds were indeed drawn from his bank account if he claims otherwise? If the player is adamant that the money was drawn from his bank account, it should be rather quick to provide a bank statement to support that claim.

Whilst we talk to Commerzbank, perhaps he can provide this in the meantime?

Olle

Dear mondher.

Please, could you provide the Bitstarz casino team with the requested document?

Mondher, I am extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame, we will reject your complaint.

Since we haven’t received a further response from the player, we are forced to reject this case.

The player can reopen this complaint anytime.